Don Jacobs BMW

Sid Fernandez

Had my car towed to bmw after a flat tire (run flat had blown out), originally the car was at a local tire shop but they told me they don’t have the tools or expertise to remove the locking wheel nuts as they were too tight? Trevor from Don Jacob’s service had me booked in the same day and completed the job in less time that originally quoted. First class service and communication from this dealership, I will not trust my car with anyone but Don Jacob’s in the Lexington area,

Alana Morton

Let me talk about my experience! First and foremost my sales rep Patron Hatcher was amazing the entire way through. My experience at Don Jacobs was amazing only because Patron walked with us the entire way through this process. We came in looking to buy a new car and left with an experience I never expected. We were in the market for a new vehicle. I had my eyes on the X4 but really wanted to keep my options open and really wanted to find the perfect car for me. When we sat down with Patron, he really listened to our needs and even what we wanted in a car. We felt no pressure to purchase, but the way he took time to listen to what we wanted and delivered on everything just led me to believe the red carpet was laid out for us. After leaving we knew that we had high expectations from any other dealership from here on out. We visited a few more top dealerships which I won't go into on my review, but lets just say they left alot to be desired. After shopping around, we decided that BMW was the way to go since the bar had already been set high with Patron. We decided on the X4 and Patron got the ball rolling to build a brand new model. The process was seamless and while we expected our vehicle to be delivered mid-late October, the car was in our possession by the end of September. Patron kept us informed every step of the process and was available for any questions or concerns we had along the way. When we came in to pick up the car, it was a special day as it is, but the way Patron made it even more special, words can't even put this together. Now, as I already stated we had the red carpet service all the way up until this point, however when we picked the car up, it solidified the red carpet experience on a whole new level. My car was on the showroom floor with a red carpet ready for a reveal. Now we are driving away in our new 2023 BMW X4 and all I can say is wow! Reach out to Patron if you are in the market for new BMW. His attention to detail is impeccable.

Michael Garlin

I recently traded in a 2017 530i for a custom 2022 X3M40i. When I made my decision that I was going to get a new vehicle I had no doubt who I was going to deal with. Called up Patron Hatcher and we setup a day for me to come in and and design. This was my 4th time purchasing a vehicle in the last 12 years with Patron. We spent quite a few hours going through different designs and models to be able to maximize my options that I wanted to have. Patron was more than happy to take as long as we needed to make things perfect for me. Patron always puts forth the effort to make a connection with his clients. I will tell any of my friends/family to go see Patron for vehicle purchases. Even when their response is, well I can't afford something what you drive. Patron will show you any vehicle on the lot @ Don Jacobs. So, 1 more time absolutely 💯 % recommend seeing Patron @ Don Jacobs BMW for your next vehicle.. Also everyone i have dealt with in finance and service is awesome as well.

sparkle Nicole

BMW of Louisville is our actual local dealer and who I have always used for service. After 2 completely failed attempts at fixing my sunroof (they actually made it worse) and a call to corporate, not to mention their quote for brake and rotor replacement was a bit extreme, I contacted Don Jacobs. Not only did Lauren communicate with me daily from start to finish, they actually got the sunroof issue fixed correctly the first time. They also came in almost $400 cheaper on my brakes. Thank you all for being knowledgeable, kind and providing great customer service. It was definitely worth the hour drive.