James Collins Downtown Ford Louisville New Used Trucks-Cars-Sales

N Lance

Recently bought a Mach e GT from James Collins and couldn't be happier with my vehicle and service. Purchase went smooth and they honored the pricing discounts we discussed prior. Thanks Jason Clark for being great through the entire process! If you are looking for transparency and good customer service Jason is your man!

Kim Edwards

I would like everyone to know about the great customer service and personal assistant I adopted. As I was looking for a very specific truck, I was having really bad luck, and interacting with dealerships that didn’t seem to care. I went to my local dealership and I was quoted $62,000 for the truck I wanted. So, I went home logged on to Facebook and there it was, the truck of my dreams, so I messaged to see if it was still available. Then, I received a message back immediately, Jason really stepped up and treated me with respect and provided all the details I needed. Everything he said was right on point, he made the experience efficient and quick. Now, after owning the truck in less than 24 hours later, I am still receiving the best support. I was at the gas station and forgot what he told me about opening the gas tank, so I messaged Jason, within seconds told me how to open it. Not only was my experience with Jason amazing, the entire dealership impressed me. In the Middle of downtown Louisville, sits a dealership full of amazingly priced and top of the line vehicles you will ever see. I encourage you to take a look. Thank you.

Luke Elkins

I just finished purchasing a new truck from James Collins Ford. Their customer service was A+. My sales representative was Jason and he was incredible. I ordered my new F150 on Sept 7, 2021, but due to the semiconductor shortage it took nearly 10 months to be built and delivered to the dealership. Jason was with me every step of the way and was very good at giving me updates throughout the long wait. When I was finally able to take delivery on May 21, 2022, the process went as smooth as butter. Jason kept excellent records and the deal went as expected with no hiccups. Thanks again, Jason!

Donna Dearth

I just bought an EcoSport for my daughter. We ordered on Valentine's Day and it arrived in August. It was definitely worth the wait! We were locked into our price, they worked with us on financing options, and it was an overall very pleasant experience. My salesman Jason Clark was friendly, down to earth and very knowledgeable. He took the time to explain all the features and helped her download the FordPass app. He took her picture and posted it to social media with a congratulations message, which we loved!