BMW of Ann Arbor

MarkaPhotog

Edit 2 —— I went back in early 2022 and was treated exceptionally well. I’m so happy they really went out of their way to help me. Im really glad they read my original review and improved customer service. Thank you for listening about autism, the invisible disability lanyard, and really making a difference. Incredible! 5 stars for sure. Original —— As an autistic adult, I try and help (as best I know how) those who are non verbal or have other disabilities leading them to possibly suffer worse from problems like my experience. After reading the owners reply, I not only was made to feel so much better that there ARE people who are understanding, but my feelings were validated. Thank you to the owner and I hope more people understand the disability lanyard to help those I'm trying to help. This was the BEST response I have ever received from a business owner I did a review on. Because of the understanding now on both mine and the owners parts, I have changed my rating from 2 to 4 stars. I will return again soon randomly in hopes that my experience will be as great as I feel it will be after reading the response. Thank you to those who understand! Edit 1 ----- How I felt at the time review (Had to get a part for my BMW, so I thought I would take photos too. I am autistic and I like photographing cars. I always ask beforehand, but the man I asked was rude and looked mad. After talking for 6 minutes he said "I don't care" and I took a few. Did not buy the part and will never go back. Confrontation like that is difficult and I had my invisible disabilities lanyard on.

Paul Stiles

I recently bought a 2021 BMW X5M from this dealership. It was my fifth BMW purchase and definitely my best experience to date. Justin was the sales man and was very prompt in communication and made the process very streamlined. Jim David the general manager was extremely fair in pricing my trade in without a lot of games, very professional. He went above and beyond to make sure I was happy with the car which I totally love. The self proclaimed “BMW tech guy” was incredible, I forgot his name but he spend close to an hour helping me to setup my new car and learning the plethora of features. I would definitely recommend BMW of Ann Arbor to anyone.

Stephanie Meyers

I had an incredible experience at BMW of Ann Arbor and that was due to the level of care I received from Alex Upshur. Alex was extremely knowledgeable, kind, and helpful. There was not a question I asked that he did not know the answer to or found out for me. You can tell he is genuinely passionate about BMW and it made it so enjoyable to purchase from him. I came in not knowing much about the brand and I left with a wealth of knowledge from him beyond just my car he knew so much about performance and electric vehicles is was great to learn from him. His passion comes through when he talks about the brand. I would recommend anyone to buy a car from him and will for sure be back next time I am in need. In addition to the great level of care I felt while I was in the buying process, after I bought the car I had a few questions and he was so responsive and helpful then as well. He is exactly what I was hoping I would get when I walked in the door and I am so happy I worked with him.

Linda Griffin

Again 100%SATISFIED. I just love my service team. Thank you Ray and team again I just Love you guys. It's hard on females when it comes to car service. I never go into BMW afraid that I'm just a female $ sign. I'm comfortable with the diagnosis of my vehicle. Never get the impression I'm paying for something I don't need.