3850 Boston Rd, The Bronx, NY 10475
Car Service
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1.0
10 Reviews
First off, I have never in my life felt so applaud by the receptionist at City World Ford service department. I am a person who expects nothing but respect if I give respect. I mean come on why hire people to represent you (City World Ford) if they have terrible customer service skills. Whoever was the receptionist on August 29, 2022, in the morning should get some serious customer service training. And please don't me started on the actual service I'm coming in for. I came for all of my fluids to be changed because that's what I paid for and I am trusting them with my car just for me to make it all the way home and notice that nothing was changed or refilled. I mean come on you all got to do better than this. The only thing that I can say for sure that they changed was the dollar amount coming out of my pocket into theirs. You guys overall get a thumbs down. If you all were working as a team, you probably would get a thumbs up.
The customer service at this location is horrible. I called in to check on the status of my car and a receptionist with a Spanish accent hung up on me twice, the first time while in mid sentence, and the second time without even addressing me. This location definitely needs a lesson on professionalism, courtesy, consideration, and customer appreciation. Without those of us who utilize your services there would be no services for you to offer. Unfortunately for me, my car is already in their clutches, but, I wouldn't recommend anyone else to deal with this location, they give Ford a bad name.
THEY DO NOT ANSWER THE PHONE SO YOU CAN MAKE AN APPOINTMENT. i CALLED THE SHOWROOM AND THE RECEPTIONIST SAID SHE WOULD HAVE THE MANAGER CALL ME RIGHT AWAY - THIS WAS YESTERDAY. Been tying for 3 days. Guess what the MANAGER NEVER CALLED. BUYER BEWARE - NO CUSTOMER CARE BUT QUICK TO SELL A CAR/
I wish I can put 0 star. If there is a zero star they are the ones who deserve it. The worst customer service ever. Never answer the phone. You will never get service on time even if you have an appointment. Trust me, find yourself another dealership.
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