400 Tyvola Rd suite d, Charlotte, NC 28217
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We have three cars currently being serviced and maintained by Bentley Charlotte and I am thrilled with their service and reliability as well as their ability to valet the cars to us as we live an hour and a half away. Anytime I need anything Scott MacDonald is always on the other end of the phone to help. He suggested I use his personal cell phone with all communication because it would be faster and more direct. I certainly appreciate that as both our times are valuable. Thank you for your professionalism and timely responses to our constant needs.
Having visited the dealership for the first time I was pleasantly impressed with both the professionalism and personal interest the entire staff displayed. I was most moved by the high level of support from the service director, Scott MacDonald. He showed a level of enthusiasm and a willingness to please. I would strongly recommend this dealership as a permanent home for all your automotive needs. Judge Robert Moossa
Scott MacDonald is my go to guy for 2 Bentleys and a vintage Rolls Royce. Over the years he has always assured we get fast service and it’s done correctly the first time. It’s always fast and friendly. If you need your car serviced Scott is your man!
UPDATE: Hey everyone! Mr. Bob Fletcher (who checks on me often) and Ryan have really been helping me out. I appreciate the support from everyone! Original: I held my peace on this contribution...I REALLY thought long and hard about writing this; hoping the right would be done. But I see that I have say what needs to be said and probably have to take legal action. First, I am a United States Marine Corps veteran and business owner in Charlotte. I grew up in foster care, was homeless for a time, made it through school against all odds and graduated inspite of my environment. I went to the military served in Iraq and fought for my country. Saw combat, came home, and decided to open a business. My wife and I saved and struggled for years saving...going without...to grow our business...investing in our dream. To provide jobs for our community and for veterans. God blessed us and everyone who knows me knows my dream car is and has always been a Bentley. I had been saving since I was 18 years old so that when my time came, my dream would be achieved. I even created my brand, Mr. Bentley, around my love of Bentleys. That has afforded me to be able to meet celebrities...many whom I've referred to this Bentley dealership, only for them to treat me like some second class citizen. I recently took my Bentley GT Continental to get some work done due to a left strut going out. My car sat there for weeks because they were waiting on a "tool" to fix it. Okay cool. Soon, my car was there so long I had begun asking and at one begging for an update because my dad had a major stroke. I made this known to the Bentley staff and they told me that they would see what they could do about getting a car so I could visit my dad. But a "wait until thursday" became a "wait till Monday" week after week until I had had enough. So I go to pick up my car, and the $1000 problem I had paid for...not only was it not fixed, but there additional damage to my car. The lights in my dashboard were going crazy. This was and had NEVER had before I took my car to Bentley. I brought it back back to the staff (by the way my car hadn't even left the dealership) I was told it could be a battery problem. Okay cool. I bought a new battery and new struts and drove 8 hours straight to fix any possible codes concerning tje battery. Still no changes. But Bentley was gonna charge me another $600 for all that. No. You didnt fix the initial problem, damaged my car even more, and then tried to charge me more money for damage that occurred in your care? So I did what any reasonable person would've did and went to the dealership to discuss what the problem was. The GM did everything he could to avoid me so I ended up speaking with the service manager. So after a lengthy conversation where I voiced concerns as a Bentley customer, he tells me that since I didn't buy my Bentley from them that I wasn't a "priority" customer...wow...and that my car was just pretty much out of their hands unless I pay them more money. Who says that to a customer? Another thing I pointed out was how some of the staff treated myself and my dad like we had a deadly diease or didn't belong there. I told them I wasn't going to play the race card but the way I saw other customers treated compared the way my dad and I were was very noticeable to other customers who came up to me and asked me questions concerning Bentley. The crazy thing is I STILL gave them a postive review even after what they did to me but no more. This dealership has hurt my trust and loyalty to the Bentley brand. So I will no longer be referring ANYONE to this location and if I give zero stars I would. But this is far from over
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