Mercedes-Benz of Rockville Centre (Service Center)

Tanisha Adjokatcher

So i went to get my car serviced And I sat on The waiting area and completed some work I needed to do —- wow 2 hour flew by lol I had some tea Muffins and chips while I Worked. The reception was so pretty and welcoming ❤️❤️❤️❤️❤️

Dennis Cowan

Excellent Service. Excellent Follow-Up. I only come here because of the superb Service Manager, Anthony Angelo. He is the heart and soul of Mercedes Service! A+++

D Green

UPDATE: Antoinette, the Customer Care Manager, reached out to me. She sincerely apologized and explained what happened with the appointment scheduling. She was able to fit me in the next day. I chose to wait for my vehicle to be serviced and it was done before the estimated time, and it was also cleaned very well. Everyone at the service center was extremely nice and treated me like how a client is supposed to be treated. I had an amazing experience there and look forward to my next appointment in January. OLD REVIEW: I’ve been a Mercedes Benz owner for years and I have to say, this service center is horrible. I’ve had bad experience after bad experience with them. First, I bring my vehicle in for a one year inspection. It’s supposed to take an hour — max! I scheduled the earliest appointment so I could have enough time to get to work. An hour and 30 minutes pass and they’re still not finished. Turns out the inspection printing machine broke (or so they say) and my one hour, turns into two hours, making me late for work. No inspection is supposed to take that long. To make sure I didn’t post a bad review, the customer service manager comes out to talk to me and offers me a complimentary car detail whenever I want. I take the card and leave but never used it. I then bring my brand new car there for a problem with the headlights. I literally purchased the car the day before I made the appointment. They keep my car there for a week because they had to order new parts, but never informed me of what was going on. I was told again by same customer service manager they were going to have a long discussion with service advisor (which I doubt they did). When I finally go to pick up the car, there’s a small tear in my steering wheel. At first, I was beyond upset but decided to just leave it alone. I bring my car in again for service for a different problem. It spent a couple of days there. I get the call that my car is ready and to come pick it up. I get there and they bring out someone else’s shiny clean car. Turns out they mixed up the names on my car and couldn’t even locate it. So then I had to sit and wait while they scrambled around looking for my vehicle. They finally find it and bring it to me dirty. They’re supposed to wash the car every time it’s brought in for service, but I guess since they had me waiting for so long they just tried to bring it to me quickly. I didn’t even say anything, just got in and left. On Dec 6, I scheduled a Service A appointment and an issue with my car for Dec 17. It was the earliest date they had for loaners. On Dec 15, I received an email saying my appointment was canceled. I called them asking why, and they told me that it was a mistake. They didn’t know what happened. So I asked can they reschedule me back in and they had the nerve to say, sorry, it’s already booked and the earliest we can get you in is Dec 28. Are you kidding me? You accidentally cancel my appointment and now you don’t even have the courtesy to fit me back into my appointment slot. I don’t even understand how they filled the spot so fast. This was the last straw and I’m absolutely done with this service center. I only continued to go to here because it was the closest to me, but I rather just drive a little further for better service. I suggest you do the same.

Carmen Slory

Had,a good experience with the service advisor Mr.Ferguson. He kept me up-to-date of everything about my car that needed repairs.