2020 Fulton Ave, Sacramento, CA 95825
Car Service
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4.9
10 Reviews
Niello BMW service is superb! They took both my wife’s (Very spare if the moment I would add) and my car in and did a great job! Frequent communication and very fair! Their entire crew were incredibly nice, always smiling and engaging! Never once was I led to believe that I was a burden or they were doing me a favor for servicing our cars! Karl in particular was professional and very competent! We are switching to them for all of our service needs!
I had nothing short of a 5 star experience here! Christian was my service advisor and his customer service was beyond excellent! He made sure I had a courtesy car asap, so I wouldn’t be inconvenienced while my car was getting serviced. He kept the communication going every step of the way and made sure I was 100% satisfied with my repair. Niello BMW repaired my vehicle and provided me with superb service! I’ll definitely be a repeat customer and will be certain to recommend them to anyone and everyone! Thank you!
My service advisor, Christian, was very helpful and easy to work with. I was contacted by text message giving status updates for the service as well as providing direct communication with Christian if I had any questions. The service technician who worked on my car provided a thorough inspection and detailed report of issues in addition to performing the service I had requested. Overall, great service at Niello. A much better experience than any other dealership/automotive group service department I have dealt with.
I was visiting town from LA and then I need a emergency inspection on my vehicle. I had Karl as a Service Advisor, explained to him what I wanted inspected. He was provided excellent communication and service with everything. Everything turned out fine and the inspection was quick. Really appreciate the honest work the team at Niello does. Even though the Niello is a smaller dealer than the ones I go to in LA it’s up to par to the bigger dealerships I’ve been to.
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