15, Jalan Anson, George Town, 10400 George Town, Pulau Pinang, Malaysia
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Very good service,care of customer,effective and efficienct for technical sercive by Mohd Azlan (aftersales manager) and his team.Very satisfied their job and commitement. Also appreciated to Mr Lim Hai Loon (sa;esManager) who keep follow up and update the new information all the time.
I am pleasantly surprised with the prompt and good quality service Auto Bavaria Penang provided to me today although it was a visit without prior appointment. In a rush, I have not asked for the name of the serviceman but he had checked my car and cleared the doubt I have encountered on my trip from Ipoh to Penang and assured me of vehicle’s condition. I wish to thank him again and also the receptionist for an excellent customer experience. My vehicle number is VGG31**
Walk in to look at some of the cars, was served by a SA called Desmond. Wonderful and excellent service. Would definitely recommend poking for him to choose your next car.
I would like to give a special shout out to Steven Theeban from the after sales department for his outstanding services rendered to me and my dad. He is a truly dedicated employee and with him being around, he makes a huge difference contribution to the Auto Bavaria in Penang! I called him several times as they were several issues with my car at different occasions and he was never impatient with me. I was flying off yesterday at 8 sth morning and I had no choice but to call him at 7 sth in the morning as my dad couldn’t get the car started at all. I thought surely the call won’t be picked up as it’s not even working hours yet but to my suprise - Steven picked up the call and he sounded very pleasant and was so helpful! He even managed to get the car fixed by the next day! I’m so incredibly thankful for him, making it worthwhile having a BMW knowing that it’s under the good hand and care of Steven should something happen with the car. He is very reliable and responsive. He would also be the one initiating the following up calls to keep you updated of the servicing/ fixing of the car. He would also go the extra mile to give you extra services. As an example, I took the car in once where I thought there were some fault with the car, same thing i went in there informing him only at the very last minute and he took the car in happily. Helped me to check and there was actually nothing wrong with the car. He asked me if I have time and if he can offer to clean the car for me! How very nice of him! So BMW Auto Bavaria - you have such an invaluable employee please make sure you cherish and retain him for as long as you could as he is truly outstanding and he is the best employee that one could ever find! ☺️☺️
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