Howards MG WSM

David Beeching

We arrived at Howards MG after marking it as a possible Motability Renewal prospect and having an idea of what we were looking for. It was an exceptionally hot day and we were greeted outside by a warm welcoming young gentleman called Joe Duran, i though 'oh no here we go' usual sales spiel.. but no, Joe's primary concern was our wellbeing, opening doors, offering refreshment and ensuring we were comfortable and settled..what a refreshing change from either being ignored or bombarded without chance to garner your thoughts. This young man made us feel very special, he was not only very knowledgeable, but courteous and considerate.. We spent some time discussing vehicles and options and at no point did we feel rushed or harassed. We were very impressed viewing the vehicle and options as well as were with this knowledgeable young man who knows his stuff but appears to thoroughly enjoy his work.. So we arranged a test drive for the following day to test two options which Joe kindly arranged without a problem, advised what documents we would need to bring and we parted with a handshake. We left Howards dealership with big smiles and excitement for the test drive. The following day seem to come nice and quickly and we returned to Howards at the alloted time of 1:30 and was again greeted by this smiling energetic young man who escorted us to his work station, promptly offering us refreshments, which gladly accepted as it was scorching hot outside.. a little documentation recording as is the norm, and some easy jovial conversation and we headed off for out test drive..our test drive in the first vehicle the HS was unescorted and i drove one way and the wife drove back.. we loved it and decided no other drives were necessary.. We confirmed our choice with Joe, who after more refreshments, walk us through the process and set up our new application very efficiently and in no time at all the order was in.. job done.. Joe fully explained the process going forward and was totally upfront about the flow of updates going forward.. My wife and i thoroughly enjoyed the experience which was made easier and more comfortable thanks to Joe Duran.. Howards have an exception young talent in Joe, he is a credit to the team and i am sure this charming and engaging young man will do very well in the future.. Thank you Joe Duran...😏👍

Celeste Paterson

Can’t recommend Alex at the Weston supermare branch enough. He helped me with all my car needs, answered all my numerous questions, did everything he could to help make the sale as smooth as possible and myself as comfortable as possible. Always answered my calls or calls me with more info. Great sales man will defiantly be in contact for any questions in the future. Thanks Alex :)

Gilbert

In all our dealings Alex was professional, helpful, friendly, knowledgeable, and patient. He explained things clearly. We are happy with our vehicle purchase.

Steffi Amelia

Amazing customer care and communication! So so impressed Thankyou all in the team especially Joe Duran. Can highly recommend!