Proton goes the extra mile with additional flood relief assistance

Carmakers in the country have begun extending programmes and discounts with the aim of helping owners of flood-damaged vehicles get their vehicle fixed. However, as the scale of the damage caused by the recent floods becomes more apparent, Proton has gone above and beyond with an enhanced assistance package for its customers on top of the one announced earlier.

The additional assistance for flood relief now comprises a 50 percent discount on selected replacement parts for all models except for the Proton X50 and X70 as well as free towing, exterior and engine bay cleaning services.

Also Read: Proton is the latest carmaker to extend flood relief assistance to customers

Additionally, the discount on labour has been bumped up to 25 percent from the previous 20 percent and this is available for all models.

As for owners of the X50 and X70, they haven’t been neglected though the love isn’t as generous. The earlier discount of 20 percent on selected parts has now been increased to 25 percent.

Also Read: PIAM: Insurers expected to pay RM 3 Billion in flood damage claims

All assistance benefits are offered at selected Proton 3S/4S centres but subject to terms and conditions. Additionally, customers insured under the Proton Insurance Programme (PIP) can also claim RM1,000 in flood relief benefits.

“Proton is deeply sympathetic to the plight of the victims of the recent floods as many of them consist of B40 households. To date, our service centres have received approximately 600 cars and we estimate there to be many more that will arrive in the coming days and weeks. Therefore, we have enhanced our assistance package in the hope that it will provide some financial relief to these families,” said Roslan Abdullah, Chief Executive Officer of Proton Edar.

Also Read: No flood insurance? Repairs too expensive? Try selling your old car to Pickles!

“Aside from the assistance package, Proton is also negotiating with the banks to allow customers to pay for their repairs via instalment using their credit cards. This will further assist their cash flow as they will neither be charged interest fees nor have to come up with a lump sum payment,” added Roslan.

For more information, please call Proton’s customer care line at 1-800-88-8398.