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To ease after-sales woes, 3 months stock of 22 parts a must at all Proton dealers

Eric · Mar 3, 2022 01:51 PM

To ease after-sales woes, 3 months stock of 22 parts a must at all Proton dealers 01

Proton has reaffirmed that they are taking steps to improve their aftersales service and aims to reduce waiting times for customers.

To ease after-sales woes, 3 months stock of 22 parts a must at all Proton dealers 02

“Proton is aware of the issues it faces regarding after sales and parts availability. Our customers have reached out to us, and we deeply regret any inconvenience caused. I would like to reassure them we take every complaint seriously and senior management has identified several bottlenecks and operational issues that require fixing.

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Also Read: Proton X50 and X70 parts shortage issue being worked on, solutions on the way

To ease after-sales woes, 3 months stock of 22 parts a must at all Proton dealers 01

“The first step is to address the availability of parts and we have implemented a mandatory requirement where all dealers are required to have three months holding stock of 22 fast moving parts. Our central parts centre is also subject to the same requirement, and we hope this will ease waiting times for customers. We are also strengthening the capability and knowledge of our dealers to provide excellent after sales service to all Proton customers. There is still a lot left to do but we will give updates on our progress throughout the year,” added Roslan Abdullah.

Also Read: Proton acknowledges spare parts shortage problem, reaches out to customers in need

To ease after-sales woes, 3 months stock of 22 parts a must at all Proton dealers 02

 

Eric

Editor

Started from the IT industry but somehow managed to find his way into the automotive industry. If he’s not gaming, he’s constantly tinkering with his daily/weekend car.

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