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Tesla denies defect after Model Y's steering wheel fell off but replaces entire car out of goodwill

Shaun Β· Feb 13, 2023 11:22 AM

Tesla denies defect after Model Y's steering wheel fell off but replaces entire car out of goodwill 01

Previously, we reported that an owner of a Tesla Model Y took it to Twitter saying that his steering wheel fell off while driving. As the story continues to develop, Tesla has decided to replace the entire car.

Just a quick recap of the story - the owner, named Prerak Patel, tweeted that he was driving the car on a highway when the steering wheel suddenly detached from the column.

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Prerak had the vehicle towed to a Tesla service centre to have it checked and was billed USD 103.96 for the repair. However, the invoice was later updated to remove the repair cost after Prerak lodged a complaint.

Tesla denies defect after Model Y's steering wheel fell off but replaces entire car out of goodwill 01

He said that he had lost trust in Tesla and requested the car to be returned along with a full refund. Unfortunately, a Tesla representative said that the company does not have a return policy and suggested reaching out to the sales teams to explore options.

After some back and forth, Tesla sent a letter to Prerak saying that it has agreed to repurchase the vehicle as a gesture of goodwill, and that the vehicle contains no defect or any other basis for Tesla’s liability.

Also read: Tesla Model 3 & Model Y launched in Thailand, from RM 221k, up to 681 km range

Tesla denies defect after Model Y's steering wheel fell off but replaces entire car out of goodwill 02

Prerak was provided with a loaner Tesla Model Y until the replacement arrives. β€œI am grateful to all of you for continued support and extending it to media coverage, and the Springfield/Princeton Tesla Devean(GM)’s team,” Prerak tweeted.

Also read: Steering wheel in 1-week-old Tesla Model Y "suddenly fell off while driving"

Shaun

Senior Writer

The quest for automotive knowledge began as soon as the earliest memories. Various sources information, even questionable ones, have been explored including video games, television, magazines, or even internet forums. Still stuck in that rabbit hole.

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