![Majority of authorised Toyota/Lexus service centres to resume operations from today onwards 01]()
UMW Toyota Motor Sdn Bhd (UMWT) today announced that authorised Toyota and Lexus Sales and Service Outlets in its network that are located in areas observing the conditional Movement Control Order (MC), will be open for business from today Monday, 4 May 2020.
Customers and public are advised that the opening of the Sales and Service Outlets will be based on approval and regulations by the respective local State Governments and they should call in advance to check on the operating days and hours of the Sales or Service Outlet as well as to secure a prior appointment.
The opening of the Sales and Service Outlets follows the approval from the Ministry of International Trade & Industry (MITI) and relevant local authorities. All outlets have received guidelines for their daily operations which must be in accordance with the Standard Operating Procedures (SOP) issued by MITI. The SOP requires such measures as social distancing, sanitization of premises and contactless payments where possible.
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“We will follow the SOP strictly at all our Sales and Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety,” said Ravindran K., President of UMW Toyota Motor.
With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO (currently scheduled to be 12 May 2020).
For further information, customers can call the following numbers listed below:
For Toyota
General Enquiries and Assistance:
1800-8-TOYOTA (869682), Monday - Friday, 8am – 5.30pm only
24/7 Emergency Assistance:
1800-888-247
Email: customersupport@toyota.com.my
For Lexus
General Enquiries and Assistance:
1-800-88-LEXUS (54987), Monday - Friday, 8am – 5.30pm only
Email: customersupportlexus@lexus.com.my
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