Mercedes-Benz Malaysia awards their most hardworking dealers of 2020
Jerrica · Mar 31, 2021 09:00 AM
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Over the weekend, Mercedes-Benz Malaysia (MBM) held their annual Dealer of the Year award to their most exceptional dealers for operational quality in delivering the Best Customer Experience.
Winners of the Dealer of the Year 2020 award
MBM presented a total of 7 awards - Best in Customer Services, Best in Financial Services, Best in Business Excellence, Best in Sales, Best in Customer Satisfaction Index (CSI), Most Improved Dealer, and the grand award - The Dealer of the Year 2020.
The Mercedes-Benz Malaysia Dealer of the Year 2020 award was presented to Cycle & Carriage Bintang Glenmarie. The dealership excelled across all touchpoints of the business to achieve the highest overall score above the rest.
Hap Seng Star, Kinrara were the category winner for Best in Financial Services, and the Best in Business Excellence was taken home by Cycle & Carriage Bintang, Mutiara Damansara.
Cycle & Carriage Bintang (Northern) Bukit Tengah won the category for Best in Customer Services while the winner for Best in Sales was awarded to Asbenz Stern, Kuantan.
The Best in Customer Satisfaction Index (CSI) (5 Star Rater) was bagged by Hap Seng Star, Bukit Tinggi, and the Most Improved Dealer was won by Hap Seng Star, Setia Alam.
MBM has the largest network in the premium vehicle segment with 32 authorised dealerships nationwide to provide the best customer experience, while delivering the best products throughout a customer’s journey.
There isn’t a time in memory that doesn’t involve staring at cars. After discovering the excitement of watching Schumacher vs Hakkinen, Formula 1 became a major part of life. The love for cars and F1 ultimately led to a job with CAR Magazine. The untimely death of the magazine meant a hiatus from cars at lifestyle women’s magazine Marie Claire before another opportunity came knocking again.
