Almost 300 new orders of Isuzu D-Max trucks received before the start of the Movement Control Order have been stuck in limbo since March. Now that the government has partially lifted the order, Isuzu Malaysia is working hard to make sure these new owners will be able to finally collect their new pick-up trucks.
Isuzu’s Pekan plant will be working double time to process the trucks and dispatch them to various dealerships across the country. Meanwhile, Isuzu showrooms nationwide has put in place a new delivery process to ensure the safety of all customers and staff.
Like all other service centres and showrooms, safety protocols like temperature checks and hourly disinfecting of common touch areas, including the test and display trucks, will be carried out. They will also have hand sanitiser and face masks available should there be needed.
Isuzu staff will be informing all customers via phone call on when whether their Isuzu D-Max is ready for collection and an appointment for their hand-over ceremony will be made. This is to avoid crowding or prolonged exposure in the outlets.
On another note, Isuzu Malaysia has also announced that they will be extending the vehicle warranties that expired during the MCO period by 30 days from 13 May 2020 onwards. Warranties of vehicles that are overdue for scheduled service can rest assured that their warranties will not be affected by the delay.
Be sure to make an appointment before heading to the Isuzu service centres as the centres are still operating according to CMCO regulations of their respective states.