Selected Toyota service centres to re-open for business – for urgent jobs only

Hans · Apr 21, 2020 09:50 AM

UMW Toyota Motor Sdn Bhd (UMWT) has received approval from MITI to re-open selected authorised Toyota service centres and will operate selected outlets for emergency and urgent service requirements, at minimum capacity.

Under Phase 3 of the Movement Control Order, car service centres can apply for exemption from the mandatory business closure.

At the moment, the company is unable to provide the list of service centres that will be re-opening (some outlets are still pending the necessary approvals).

Customers will have to contact the respective nearest service centre to confirm if the services centres are in operations and to secure suitable appointments before visiting the service centres.

No walk-ins are accepted, and the service is by appointment only. Keep in mind that you are not allowed more than 10 km away from your house, so this service is only open to those living within the service centre’s neighbourhood.

UMW Toyota Motor also adds that every effort will be made to ensure the safety and protection of customers when they visit the service centres who will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO.

The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines. Customers may contact the following numbers throughout the duration of the MCO:

General Enquiries and Assistance:

1800-8-TOYOTA (869682), Monday - Friday, 8am – 7pm only

24/7 Emergency Assistance:

1800-888-247

Email: customersupport@toyota.com.my

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