Seng Cars World offers used cars with 48-hour money back guarantee, virtual shopping

Jason · Mar 12, 2021 11:01 AM

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Used car dealers get a bad rep, sometimes justified, sometimes not. Even on WapCar, we tend to recommend buying used cars from a direct owner. Well, Seng Cars World wants to change this perception, all while making your carbuying process as seamless as can be. So, what sets Seng Cars World apart?

Why Seng Cars World?

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5 outlets across Klang Valley

Established in 2004, Seng Cars World started from humble beginnings. Today, they have 5 outlets across Klang Valley and actively sell 150 cars per month. More than just selling cars, Seng Cars World caters to after-sales needs also. In short, it is a one-stop car ownership solution.

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Want to detail or tint your car before taking delivery? Seng Cars World has its own in-house car spa and tinting centre. Regular services and maintenance? Yup, there's an in-house workshop and tyre centre too. Stressing about road tax and insurance renewal? They can take care of that. Body and paint services? That's right, all available in-house.

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Road tax and insurance renewal? Easy

Stringent vehicle inspection/certification

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In an industry notorious for shady and dishonest practices, how did Seng Cars World build up such the reputation it has today? By having its own used car certification system. As you can see in the picture above, Seng Cars World will not sell you any car that doesn't meet the minimum 3-star criteria, which is deemed not roadworthy. 

To back this up, any car you buy from Seng Cars World comes with a 1-year warranty, underwritten by AmGeneral Insurance Berhad. That's what buyers want, isn't it? Peace of mind when buying a car, that the condition is genuine and the mileage isn't tampered with. When buying from Seng Cars World, what you see is what you get.

Buy a car, virtually

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Yup, you read that right. you can buy a car virtually without ever having to come into physical contact with a Sales Advisor (SA). This is made possible by the 'Video Call, Buy Car' initiative by Seng Cars World. Right from the comfort of your home, you can make an appointment on Seng Cars World's website.

Once an appointment has been made, an SA will be assigned to contact you via video call to view the cars of your choice. You can even tour a car's interior with a 360-degree view.

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Shop for a new car, at home

Once you decide on a car that you like, your SA will guide you through the financing and buying processes step by step (contactless and all online). This is to ensure that the customer's experience is as painless and seamless as possible at this stage.

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Doorstep delivery

With all those done, Seng Cars World will arrange to deliver your shiny new set of wheels, right to your doorstep. The only thing you need to do is be present at home to receive and sign off on the delivery, and the car is yours. Buying a car has just gotten a whole lot easier.

48-hour money back guarantee

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In the unlikely event that you are not satisfied with the car you just purchased, you can return it to Seng Cars World and get your money back in full (terms and conditions apply). This is indeed something unprecedented, and further adds to giving peace of mind to buyers.

Conclusion

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It's refreshing to see dealers like Seng Cars World trying to innovate and deliver new carbuying experiences to the market. More important than that is how much Seng Cars World prioritises the carbuying experience for its customers. If you're in the market for a quality used car, why not check them out?

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Jason

Road Test Editor

Jason's foremost passion is all things automotive, where he spent his formative working years as a Product Planner and Trainer. An Advanced Driving Instructor by training and an all-round enthusiast, Jason loves going into intricate details about driving dynamics. Will drive anything with 4 wheels and a steering.

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