Touch ‘n Go to waive parking surcharges by Q1, eWallet reloadable cards planned

Hans · Jan 29, 2021 09:41 PM

Touch ‘n Go to waive parking surcharges by Q1, eWallet reloadable cards planned 01

Touch ‘n Go has reiterated yet again that it will soon remove all parking surcharges. This time, the company says the removal will be completed within this quarter, reports The Star.

Commitments to remove parking surcharges, which has been common complain among users, is not new, as Touch ‘n Go have been talking about it since 2019.

Speaking to the English daily, group CEO Effendy Shahul Hamid said:

“I’m very happy to say that by the end of the first quarter, we’ll take away all parking surcharges.

“It requires innovation and some sacrifice on our side, but I think it’s the right thing to do.

“Basically, we’ve been able to convince our parking operator partners and ensure the surcharge is removed by the end of the first quarter.”

The RM 0.50 reload fee for top ups however, will still remain, although Touch ‘n Go reiterated that the reload fee doesn’t go to Touch ‘n Go but its agents.

“The first thing to understand is Touch ‘n Go does not receive any of the reload surcharge when cards are reloaded. The surcharge has historically been levied by our reload agents to defray the specific cost of providing the reload service. And when you reload your card, we actually pay the agent that reloads the card for you.

“We are working intensely with our agents to move this towards a zero-surcharge model. It is work in progress. Today, some of our agents already do not impose any reload surcharge, like Watsons, Guardian, Caring Pharmacy, Giant and selected Petronas and Shell stations, to name a few.”

By the end of 2021, Touch ‘n Go will introduce cards that users can directly from their phones using the Touch ‘n Go eWallet.

Hans

Head of Content

Over 15 years of experience in automotive, from product planning, to market research, to print and digital media. Garages a 6-cylinder manual RWD but buses to work.

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