VW Cares app updated for Malaysia; one-stop app for maintaining your VW

Sanjay · Aug 2, 2021 12:45 PM

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 01

Volkswagen Passengers Cars Malaysia (VPCM) has today introduced a new Volkswagen Cares app to elevate ownership experience for customers. Launched as part of Volkswagen Cares initiative, the new app will replace the older version with immediate effect.

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 02

Volkswagen Tiguan Allspace R-Line

VPCM developed the new app with customers in mind, taking into account feedbacks before introducing new functions and enhanced features to further improve user journey. The new Volkswagen Cares app is now a one-stop centre housing various sales and aftersales support.

Also read: Quick Review: VW Tiguan Allspace R-Line in Malaysia - Same price, now with USB-C & Wireless Apple CarPlay

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 01

Amongst others, customers can seamlessly manage their vehicle information, schedule service appointments online, receive exclusive offers and promotions; as well as connect with Volkswagen Malaysia and its network of dealerships.

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 02

The new app will also provide timely VIP (Volkswagen Insurance Plan) reminders, as well as allow customers to manage their vouchers. Future upgrades are already planned, with exciting updates such as rewards system and payment gateway being underway.

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 03

Erik Winter, Managing Director of VPCM affirms the Company’s continued commitment in providing the best for owners in the country. “We have our customers at the forefront of everything we do, and the launch of the new Volkswagen Cares app is an example of this. Our app has been a true success story for us, especially among the markets managed by the PHS group. We have about 30,000 owners with us to date, and more than 50% of this figure are VCP members, those with cars that are 5 years and older.”

“It is heartening to have our customers stay with us, and we see this as a testament of our service improvements and how passionate we are in serving them. Having listened to their needs, we took the initiative to revamp and develop this app for a more immersive experience,” said Erik.

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Volkswagen Passat

VPCM has completely digitalised the end-to-end car ownership journey to provide convenience and accessibility at the fingertips. From the eShowroom and home delivery service, to its aftersales services, and now an improved Volkswagen Cares app, customers can manage everything without having to leave the safety and comfort of their homes.

Also read: Review: Volkswagen Passat 2.0 TSI Elegance - Better to drive than the Camry?

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 05

“Customers’ needs are constantly changing with rapid digitalisation. VPCM has always embraced and adapted to the current reality, so we will continue to push boundaries to make the ownership experience as effortless and fulfilling as possible,” Erik added.

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The facelifted Volkswagen Arteon R-Line

As a digital front-runner in the industry, VPCM has pioneered many ingenious digital campaigns that leveraged on latest technology. It was the first automotive brand to sell its cars on eCommerce platforms like Lazada and Shopee, and Instagram on social media.

Also read: New 2021 VW Arteon R-Line facelift launched in Malaysia, priced at RM 247,671

VW Cares app updated for Malaysia; one-stop app for maintaining your VW 07

Tiguan Allspace Highline. It recently got a new set of 18-inch Nizza wheels, pictured here

On the aftersales front, its #SafeHands campaign also ensures the wellbeing of customers and employees. There are pick-up and drop-off options for service appointments, an online complimentary 5 Star Service check, Service Cam, as well as cashless and cost-effective payment plans.

Also read: 2021 VW Tiguan Allspace Highline 1.4 in Malaysia gets new wheels, LED taillamps, USB-C sockets

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The new Volkswagen Cares app is available to download now on the Apple App Store for iOS users, and the Google Play store for Android users. For more information, please visit www.volkswagen.com.my.

Also read: Volkswagen has more than 10 SUVs on sale worldwide, here’s the complete list

Sanjay

Writer

With humble beginnings collecting diecast models and spending hours virtually tuning dream cars on the computer, his love of cars has delightfully transformed into a career. Sanjay enjoys how the same passion for cars transcends boundaries and brings people together.

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