Tag

honda malaysia customer service

Volkswagen Malaysia launches digital aftersales service

Volkswagen Passenger Cars Malaysia has taken further steps to digitalise its aftersales by launching the Online Service Booking and Service Cam services.Online Service Booking allows customers to book their service appointments from the comfort of their homes. Available on both desktop and mobile, customers would only need to select their preferred dealership, preferred date and time, and key in their vehicle details. An aftersales advisor will be in touch to confirm the appointment booking.Next

CY Foong

CY Foong

Oct 22, 2020

Calling all Peugeot owners in Malaysia! You’re requested to update your customer information

Berjaya Auto Alliance Sdn Bhd (BAASB), Peugeot’s new distributor in Malaysia, has sent out a request to all Peugeot owners in the country to update their personal information on their official Peugeot website.The exercise is the first step to streamline its system to improve the Peugeot ownership experience in the future. As promised, BAASB’s first mission will be to improve the after-sales service for the brand. Through this exercise, information such as service reminders, warranty

Jerrica

Jerrica

Jan 6, 2021

Honda owners take note: Here’s a list of Honda service centres that are reopening starting today

Honda Malaysia has announced today that it has received approval from the Ministry of International Trade and Industry (MITI), and other required approvals to resume after-sales services at selected service centres.Customer reception at the service centres is by appointment only, and walk-ins are not allowed.The resumption of after-sales services will be conducted in stages starting today. At point of publishing, 22 service centres in Klang Valley have resumed operations (total 50 nationwide).Th

Hans

Hans

Apr 29, 2020

JD Power Ranks Mitsubishi Highest In After-Sales Service Satisfaction

For the second consecutive year, Mitsubishi has been ranked the best in terms of after-sales service satisfaction.According to JD Power, Mitsubishi ranks highest in overall satisfaction with a score of 791. In second place is Toyota with a score of 788, while Mazda ranks third with a score of 785.The JD Power 2019 Malaysia Customer Service Index (Mass Market) Study is based on responses from 2,644 vehicle owners who received their new vehicle between February 2016 and June 2018 and took their ve

Jack

Jack

Aug 8, 2019

Mercedes-Benz Malaysia extends service and warranty grace period for customers

Mercedes-Benz Malaysia has announced that they will be providing an extended service and warranty grace period beyond 14 April 2020, in view of the extension of the Movement Control Order (MCO).If you’re a customer and your vehicle’s service period falls between 18 March and 28 April, a period of 60 days will be given from the expiration date of the MCO and it will not be counted as a missed service during the period.All warranties expiring between 18 March and 30 June 2020 will be h

Shaun

Shaun

Apr 14, 2020

Honda Malaysia dealers commence full operations, reopen showrooms with adherence to safety guidelines

Honda Malaysia (or ‘the Company’) today announced that all its dealerships have commenced full operations and reopened showrooms starting 13 May 2020. Preventive protocols have already been put in place and are strictly implemented across all Honda dealerships nationwide. Honda Malaysia continues to emphasise the importance of safety and hygiene measures, and all “Our Dealers Are Ready For You” with the facilities at the premises also sanitised according to the prescribed

Eric

Eric

May 15, 2020

Nissan service centres resumes operation during MCO

Nissan owners in Malaysia, you are now able to give your Nissan its much-needed service, as Tan Chong Ekspres Auto Servis (TCEAS) has received approval from the Ministry of International Trade and Industry (MITI) to partially resume their operations.Do note that services are limited by MITI's approval to just: service maintenance, minor repairs, and vehicle breakdown services. Owners can set an appointment either by calling their nearest service centre, DriveOn mobile app, TCEAS website or N

Zamil Syaheer

Zamil Syaheer

Apr 30, 2020

Honda Malaysia and SoCar provides 50 Honda Citys for frontliners

Honda Malaysia has collaborated with SoCar to provide 50 units of Honda City for Honda customers working at the frontlines in the fight against the COVID-19 outbreak.Frontliners (who are also Honda owners) who are unable to access their vehicles during this period will be able to use these Honda Citys for 1 month as a temporary mobility solution for them to carry out their duties.The fleet of Honda City will be provided by SoCar, the car-sharing platform, and all rental charges will be borne by

Adrian Chia

Adrian Chia

Apr 23, 2020

Sime Darby has a new service centre for cars that are out of warranty!

Sime Darby Auto Selection has opened its first-ever service centre for multi-brand vehicles in Glenmarie, Selangor. This is part of the company’s strategy to offer a new after-sales service alternative, at a price point competitive with independent workshops, for post-warranty vehicles.Meant to complement existing after-sales service of all car brands, owners with vehicles past their warranty period will be able to enjoy the same quality of service provided by brand-specific authorised ser

Jerrica

Jerrica

Dec 20, 2020

EON appoints MyTukar as new trade-in partner to improve customer experience

Used car online selling platform, MyTukar has signed a strategic partnership agreement with Edaran Otomobil Nasional Berhad (EON) as an automobile trade-in partner. Through the partnership, MyTukar will facilitate the end-to-end trade-in process for EON’s customers via certified MyTukar inspectors performing vehicle inspections on-demand for its customers.EON, a subsidiary of DRB-HICOM Berhad, operates dealerships for several brands namely Proton, Mitsubishi, Audi, and Volkswagen, via EON,

Jerrica

Jerrica

Mar 5, 2021

SDAC-Ford offers up to 20-percent discount for service customers from now until 31 May

Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, has announced a service promotion starting 1 April to 31 May 2021 in conjunction with the upcoming festive period. (function(d, s, id) { let js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src =https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.5; fjs.parentNode.insertBefore(js, fjs); }(document, script, facebook-jssdk)); Ford customers can

Shaun

Shaun

Apr 2, 2021

All Volkswagen service centres are open nationwide, operating strictly on appointment basis

Volkswagen Passenger Cars Malaysia (VPCM) has announced that all its service centres are operating at full capacity and strictly on appointment basis, so Volkswagen owners are advised to contact their respective service centres to make an appointment.Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.All Volkswagen dealers have adopted a ‘Safe Hands’ campaign that inc

Shaun

Shaun

May 5, 2020

All Mitsubishi Motors Showrooms and service centres are back in business

As of today, Mitsubishi Motors Malaysia (MMM) has reopened all showrooms and service centres. Like all service centres that have resume operations, Mitsubishi Motors will also be observing appointment-based only services. Other than that, MMM and all its authorised dealers announced that they have put stringent safety measures into place to help prevent the spread of the coronavirus.In MMM’s nationwide showroom, stringent hygiene practices of the following will be taken place:  T

Jerrica

Jerrica

May 7, 2020

Toyota opens new service centre in Pandamaran, Klang

Toyota owners in Klang can look forward to one more conveniently located service centre to go to for their vehicle maintenance. Operated by PS Otomobil (Bukit Tinggi) Sdn. Bhd., the new 19-bay service centre is located at PT 7420 Jalan Kim Chuan, Pandamaran, 42000 Klang.The facility is an extension of PS Otomobil’s showroom in Bukit Tinggi, which has been an authorized dealer for Toyota since 2015.Commending PS Otomobil on their commitment to provide Toyota customers with high quality afte

Robert

Robert

Jul 30, 2019

All Nissan showrooms and service centres are back in business

As of today, all Nissan showrooms and service centres are now open with revised operating hours. Other than that, Nissan and all its authorised dealers announced that they have put stringent safety measures into place to help prevent the spread of the Covid-19.Stringent hygiene practices of the following will be taken place:  Temperature check for all before entry. Hand sanitizers will be offered at the entrance of the showroom. All staff and customers are strongly recommended to wear a fac

Zamil Syaheer

Zamil Syaheer

May 13, 2020

Auto Bavaria will send a Hyundai with M livery to service your BMW

Auto Bavaria launched an initiative, called the i-Service, to provide BMW customers the convenience of having their cars serviced right at their door step.The service can be booked using the Auto Bavaria mobile app that lets owners check their vehicle service history, view the service progress, and make payments. It can also be used to converse with the technicians to monitor the progress of the service.Customers can direct the i-Service vehicle (Hyundai Starex) to a location closest to the

Shaun

Shaun

Mar 3, 2020

Honda Malaysia’s new HondaTouch app makes it easier to get in touch for your next service

Honda Malaysia takes another step into the digital realm with the introduction of their new HondaTouch app. The new mobile application is now available on Google Playstore and Apple AppStore.So, what does the HondaTouch app do? There are 10 main functions on the app:Service Appointment Booking – Honda Malaysia has pre-programmed all authorised Honda service centres into the app allowing Honda owners to easily make a service appointment with their preferred centres any time of the day.Once

Jerrica

Jerrica

Nov 2, 2020

Volkswagen Malaysia reopens majority of service centres

Volkswagen Passenger Cars Malaysia (VPCM) announced on their official Instagram that majority of their service centres nationwide have received MITI’s approval to reopen for business.Volkswagen is one of many brands that announced that service centres are now open for appointment. Amongst others are Mercedes-Benz’s Cycle & Carriage Bintang and Hap Seng Star, Hyundai, UMW Toyota, and Lexus Malaysia.The service centres will be putting the safety of their customers at the forefront

Jerrica

Jerrica

Apr 23, 2020

Aftersales in the new normal, how Volkswagen is setting a new benchmark in Malaysia

Decades from now, students and researchers will look into the timeline of human civilization not just in terms of BC (Before Christ), AD (Anno Domini), but also AC (After Covid). The world will never be the same again, not even after mass vaccination.If we were to be optimistic and try to see the good in this difficult time, it will be acceleration in adoption of digital technology.Several car brands have introduced virtual showroom, mobile apps for online service booking, even online car sales.

Hans

Hans

Feb 18, 2021

Mercedes-Benz Malaysia won’t follow BMW’s move to cut warranty for lower prices

Mercedes-Benz Malaysia (MBM) will maintain its current 4-year / unlimited mileage warranty, and will not follow archrival BMW Group Malaysia’s move to make extended warranty optional.Speaking at a virtual meeting with the media earlier last week, Dr. Claus Weidner, President & CEO of Mercedes-Benz Malaysia explained that MBM’s direction is to offer the best customer service and the best customer offers, and the company is not interested in tinkering around with its terms of servi

Hans

Hans

Feb 22, 2021

Honda owners staying near Kampung Baru Subang, there's a new 3S centre for you

To cater to the growing demand in the Shah Alam area, Honda Malaysia is happy to announce the opening of their 28th Honda 3S Centre in the Central region. The centre is operated by Elmina Motors and has the capacity to accommodate up to 30 cars per day.Elmina Motors invested a total of RM 21.8 million into building the new 3S centre. The centre sits on 85,777 square-food worth of land and comes equipped with the latest facilities that comply with Honda’s standards.The facility is fitted wi

Jerrica

Jerrica

Jul 14, 2020

70 percent of Perodua owners still return to an authorised service centre, even after warranty

Nearly 70 percent of Perodua owners prefer to have their cars maintained by an authorised Perodua service centre, making one of the highest, if not the highest for any automotive brand in the country.Speaking at a press conference yesterday for Perodua's 2019 business review, President and CEO Dato' Zainal Abidin Ahmad said the figure is two percent higher than the Perodua’s forecast. Last year, Perodua’s network of service centres received over 2,347,000 cars, an 8.3 percent

Hans

Hans

Jan 22, 2020

BMW Malaysia introduces new Door-to-Door service

BMW Group Malaysia has a new service for all BMW and MINI car owners! It is called the Door-to-Door service, a BMW personnel will pick up your car for service and drop it off at your preferred location after that.The new Door-to-Door service is a collaboration with Allianz Worldwide Partners. It is also part of the group’s plan to enhance the BMW premium ownership experience.BMW and MINI customers nationwide are eligible to make good use of the new service. All they have to do is make a re

Jerrica

Jerrica

Aug 5, 2020

Subaru Malaysia resumes operation at selected service centres

Subaru owners in Malaysia, you are now able to get your beloved Subaru for the much needed service at selected Subaru service centres all over Malaysia, as TC Subaru has received approval from the Ministry of International Trade and Industry (MITI) to partially resume their operations.Do note that only limited services are authorized by MITI during the Movement Control Order (MCO) period, such as service maintenance, minor repairs, and vehicle breakdown services. Owners are required to cont

Zamil Syaheer

Zamil Syaheer

Apr 27, 2020

Mitsubishi Motors Malaysia launches its official app called MITSUBISHI CONNECT

Mitsubishi Motors Malaysia (MMM) introduces its first-ever MITSUBISHI CONNECT mobile application for Mitsubishi car owners in Malaysia. The mobile app is available for download via Google Play Store and Apple App Store for free.The MITSUBISHI CONNECT mobile application offers a range of vehicle-related digital services, allowing Mitsubishi owners the convenience of scheduling a service appointment with their preferred MMM service centres, keep track of vehicle maintenance history and get re

Brian

Brian

Jun 25, 2020

Toyota Malaysia introduces unique Toyota Service Savers package

Regular service is part and parcel of car ownership, UMW Toyota (UMWT) aims to make servicing Toyota cars easier with the introduction of the Toyota Service Savers package.Toyota Service Savers (TSS) is a maintenance package that new Toyota owners can opt to purchase when they collect their new cars. UMWT has also made the package part of the Toyota EZ Beli Plan as an option.The TSS package covers all costs of the service in advance for the first 5 years from the time of purchase. This means an

Jerrica

Jerrica

Aug 4, 2020

Cycle & Carriage Bintang Malaysia resumes service centre operations

Cycle & Carriage Bintang, one of the authorized Mercedes-Benz dealers in Malaysia, has announced on Facebook that they have resumed service centre operations.This suggests that they have received approval from MITI to resume its service centre operations, like UMW Toyota Motor did.As stated in their post, they will be operating strictly on an appointment basis only, which means walk-in requests will not be entertained. For the list of the service centre locations, click here.To book an appoi

Shaun

Shaun

Apr 22, 2020

New Nissan Retail Concept for a better Nissan customer experience

Nissan Malaysia follows in the footsteps of their global brand experience with the introduction of the new Nissan Retail Concept (NRC).Nikaijaya Resource (KL) Sdn Bhd is the first of Nissan Malaysia’s dealers to adopt the new concept.Nissan’s signature red tablet greets customers as they approach on the outside while the sales and consultation areas are decorated with the “Nissan Drive” theme.The showroom spans a total of 6,556 square feet, it can easily display up to 5 c

Jerrica

Jerrica

Oct 14, 2019

2020 Honda City – Less than RM 3,900 to service it over 5 years/100,000 km

The Honda City is Honda’s B-segment sedan and it shares a platform and powertrain with the Honda Jazz. It competes against the Toyota Vios, Mazda 2, and Volkswagen Vento in the non-national B-segment market.In this article, we’ll take a closer look and see how much does it cost to maintain and insure the City 1.5 and City Hybrid over a 5-year period.Starting with the Honda City 1.5, the first service is performed at the 6-month/10,000-km and costs RM 235.39. This service includes eng

Eric

Eric

Jul 4, 2020

Ford Malaysia offers 20% off on parts, 10% off on labour - until Feb 2021

Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, today announced its Service Promotion for the year end starting 23 November 2020 to 15 February 2021.SDAC customers can take advantage of savings up to 20 % on vehicle maintenance on selected parts and engine oils. A savings of 10 % on labour fees for lubricant, brake and timing belt packages can also be enjoyed. Furthermore, customers can benefit from a 27-point vehicle inspection conducted by Ford-certified technician

Arif

Arif

Nov 24, 2020