Tag

proton after sales service

JD Power Ranks Mitsubishi Highest In After-Sales Service Satisfaction

For the second consecutive year, Mitsubishi has been ranked the best in terms of after-sales service satisfaction. According to JD Power, Mitsubishi ranks highest in overall satisfaction with a score of 791. In second place is Toyota with a score of 788, while Mazda ranks third with a score of 785. The JD Power 2019 Malaysia Customer Service Index (Mass Market) Study is based on responses from 2,644 vehicle owners who received their new vehicle between February 2016 and June 2018 and took their

JackJack

Aug 8, 2019

Owner Review: Proton needs to upgrade their after-sales service - My 2020 Proton X70 1.8TGDI Premium

** This article is published on WapCar Community. Click the link below to enter the community for car enthusiasts in Malaysia https://www.wapcar.my/forum Basic information about my car 2020 Proton X70 1.8TGDI Premium CKD Space Grey, RM119,800.00 Reasons why I bought this car I am looking for a new car to replace my old Proton Preve that I have been using for eight years. My family often commute from the city to my hometown such as BALIK KAMPUNG almost every month and love to going on holidays an

Wapcar UGCWapcar UGC

Dec 21, 2020

Fix for Proton’s after-sales parts supply shortage underway, IT problem the cause

Proton has been at the receiving end of many angry complaints from customers with regards to its after-sales. Proton dealers are experiencing shortage of not just regular wear and tear replacement parts, but also bigger body and paint parts for collision repairs. You may have read of complaints of customers who have been waiting for months to get parts for their accident-damaged Proton cars. Those complaints are legit but like many things you read on Facebook, the alleged reasons behind the part

HansHans

Feb 9, 2021

70 percent of Perodua owners still return to an authorised service centre, even after warranty

Nearly 70 percent of Perodua owners prefer to have their cars maintained by an authorised Perodua service centre, making one of the highest, if not the highest for any automotive brand in the country. Speaking at a press conference yesterday for Perodua's 2019 business review, President and CEO Dato' Zainal Abidin Ahmad said the figure is two percent higher than the Perodua’s forecast. Last year, Perodua’s network of service centres received over 2,347,000 cars, an 8.3 percent increase over last

HansHans

Jan 22, 2020

Own an old Hyundai? HSDM has an after-sales program tailored for you

Hyundai Sime Darby Motors (HSDM) has 2 new after-sales loyalty programmes on offer. The i-Care Plus programme is exclusively for Hyundai vehicles that are 4 years or older while the Loyalty Card is offered to all Hyundai vehicle owners. As mentioned, the Hyundai i-Care Plus programme is a special after-sales initiative for Hyundai vehicles whose manufacturer warranty have already expired. Owners can easily sign up for the programme at any authorised Hyundai service centre for a fee of RM 20. The

JerricaJerrica

Apr 10, 2021

Proton to gradually reopen sales and service outlets from 5 May 2020

In light of the announcement made by the Prime Minister on Labour Day, Proton expects to reopen its sales and service outlets on 5 May 2020. However, it should be noted that this applies to outlets situated in green and yellow zones only, which will be based on requirements of all relevant authorities. All premises and personnel will be subjected to strict safety protocols guided by the National Security Council (NSC) of Malaysia to curb the spread of Covid-19. At the time of writing, there are

ShaunShaun

May 4, 2020

No easy solution for Kia’s after-sales woes in Malaysia, even with Bermaz

Fixing Kia’s broken after-sales support in Malaysia is the most important (and difficult) task for new Kia distributor Dinamikjaya, a subsidiary of Bermaz Auto, which has taken over the distributorship rights for Kia vehicles in Malaysia effective 1-April 2021. Although many Kia owners are looking forward to a better ownership experience, they have to keep in mind that it’s unrealistic to expect the new custodians of Kia to undo more than a decade of neglect and clean up the legacy issues left b

HansHans

Apr 3, 2021

Volkswagen Cares campaign celebrates the end of MCO with a car service!

Volkswagen Passenger Cars Malaysia (VPCM) is looking to celebrate the end of MCO period with a “Welcome Back” after-sales campaign dedicated to all Volkswagen owners. VPCM understands that many car owners have had to delay their routine car service as all service centres nationwide are closed due to the nationwide lockdown. Now that the lockdown is about to come to an end, VPCM is encouraging all owners to schedule a service via their Volkswagen Care app or website. The after-sales campaign exte

JerricaJerrica

Apr 6, 2020

Bermaz will start by rescuing Peugeot’s After-sales services, 5-year warranty coming soon

If you haven’t heard yet, Bermaz Auto Bhd, the distributor of Mazda cars, have taken over the distributorship of Peugeot along with the management of Citroen and DS’s aftersales services. The first item of their agenda to revive the Peugeot brand is to target the aftersales service. In a report by Maybank Investment Bank Research, Berjaya Auto Alliance Sdn Bhd (BAASB) - the new joint venture company formed by Bermaz Auto and Berjaya Corp to take over the distributorship of brands under Groupe PS

JerricaJerrica

Dec 4, 2020

Proton is going to do better than other brands post-Covid-19 after a strong sales growth in Q1 2020

Proton recently announced its sales performance for Q1 2020 and despite Malaysia going into a nationwide Movement Control Order (MCO) in March, the national carmaker still managed to shift 21,757 units. An improvement of 20.4% compared to the same period in 2019. All Proton’s core models saw an increase in sales between 17 to 602% - the latter for the Proton Iriz. While the Proton X70 saw a decline of 48% in sales (attributed to the transition to the locally-assembled (CKD) model and MCO), it st

Adrian ChiaAdrian Chia

Apr 10, 2020

Lexus Malaysia’s service centres resume operations

Starting 22nd April onwards, selected Lexus Malaysia centres will resume after-sales operations. Lexus Malaysia is one of many car brands that will be resuming operations, including UMW Toyota centres, Cycle Carriage & Bintang, Hap Seng Star and Sime Darby Auto Hyundai. Like all other service centres that have received approval to resume after-sales operations from MITI, Lexus Malaysia will continue to observe MCO protocol so services are strictly appointment base only. Operations are still at m

JerricaJerrica

Apr 23, 2020

After-sales won’t improve until we start paying decent wages

During a recent trip back to my hometown in Ipoh, I learned from my dad that the son of the mechanic that he usually visits has moved to Singapore. He recently secured a technical position at the Mercedes-Benz division of Cycle and Carriage. Good for him I say. He is a talented young kid who has been helping out in his father’s workshop long before his peers learn about the theory of combustion engines. I have no doubt about the quality of his work. However his father’s workshop is literally und

HansHans

Oct 10, 2019

Move aside Proton! Bezza outranks Saga in sales

Perodua has just announced that its most popular models have taken the top 3 positions as Malaysia’s best-selling cars of 2020 so far. The Myvi, Axia, and Bezza have taken numbers 1, 2, and 3 respectively. July 2020 saw its best sales month so far with 23,203 vehicles registered, a 9.2% increase from June 2020. That puts Perodua’s year-to-date (YTD) sales total to 97,373 units. With that, Perodua holds an estimated 42% of the YTD market share. This increase in sales is thanks in part by the gove

CY FoongCY Foong

Aug 5, 2020

Sime Darby has a new service centre for cars that are out of warranty!

Sime Darby Auto Selection has opened its first-ever service centre for multi-brand vehicles in Glenmarie, Selangor. This is part of the company’s strategy to offer a new after-sales service alternative, at a price point competitive with independent workshops, for post-warranty vehicles. Meant to complement existing after-sales service of all car brands, owners with vehicles past their warranty period will be able to enjoy the same quality of service provided by brand-specific authorised service

JerricaJerrica

Dec 20, 2020

Cycle & Carriage Bintang Malaysia resumes service centre operations

Cycle & Carriage Bintang, one of the authorized Mercedes-Benz dealers in Malaysia, has announced on Facebook that they have resumed service centre operations. This suggests that they have received approval from MITI to resume its service centre operations, like UMW Toyota Motor did. As stated in their post, they will be operating strictly on an appointment basis only, which means walk-in requests will not be entertained. For the list of the service centre locations, click here. To book an appoin

ShaunShaun

Apr 22, 2020

Honda owners take note: Here’s a list of Honda service centres that are reopening starting today

Honda Malaysia has announced today that it has received approval from the Ministry of International Trade and Industry (MITI), and other required approvals to resume after-sales services at selected service centres. Customer reception at the service centres is by appointment only, and walk-ins are not allowed. The resumption of after-sales services will be conducted in stages starting today. At point of publishing, 22 service centres in Klang Valley have resumed operations (total 50 nationwide).

HansHans

Apr 29, 2020

Proton acknowledges spare parts shortage problem, reaches out to customers in need

Like any organization experiencing rapid growth and change, there will be growing pains. Proton is experiencing this first hand, not just with supply issues of the very high in demand Proton X50, but also shortage in spare parts supply for its service centres. To Proton’s credit, the company has taken a very brave move to publically acknowledge the shortcomings in its after-sales services. At today’s announcement of Proton’s February 2021 sales performance, Proton said it recorded its highest ev

HansHans

Mar 2, 2021

2020 Proton Persona: Less than RM 3,100 to service it over 5 years/100,000 km

The Proton Persona is Proton’s B-segment sedan that is based on the Iriz hatchback. The model does have any direct rivals in the B-segment national car market. Here, we will take a closer look and see how much does it cost to maintain and insure the Persona over a 5-year period. Like its Campro-powered siblings, the Proton Persona requires an oil change at the 1,000-km mark, which costs RM 121.09. After the 1,000-km service, the Persona requires a service at every 10,000-km/6-month interval. For

EricEric

Jun 5, 2020

All Perodua showroom and service centres are back in business

Perodua has officially resumed operations of all 182 sales, 202 service and 68 Body & Paint outlets nationwide. This follows the government’s partial lifting of the Movement Control Order (MCO) two months after it was implemented. “We announce today that we have finally put in place the necessary safeguards at all our outlets nationwide to ensure that our valued customers and employees will be sufficiently protected in light of the ongoing COVID-19 situation,” said Perodua President and Chief Ex

JerricaJerrica

May 19, 2020

Sales of Proton X70 dropped by 48% in Q1 2020 compared to previous year, but it’s not Proton’s fault

The Proton X70 made headlines over and over in early 2019 when it was first launched to the Malaysian market. It was a massive success for Proton to say the least. A year later, Proton experienced a 48% drop in sales for the Proton X70 with a total of 4,145 units sold within the first quarter of 2020 compared to the same period last year. But it’s not because the interest in the X70 has dwindled, in fact, it’s far from that. The drop in sales is attributed to the transition to the locally assemb

Adrian ChiaAdrian Chia

Apr 8, 2020

Mitsubishi Triton maintains positive sales numbers despite Covid-19

Mitsubishi Motors Malaysia announced today that the Mitsubishi Triton has managed to maintain positive sales growth of 0.9 percent throughout the Financial Year 2019 (April 2019 – March 2020) as compared to same period of the last financial year. Even from January to March 2020, the Mitsubishi Triton consistently maintained its market share by 22 percent or more for the three months. The Triton’s overall market share for FY2019 closed at 17 percent versus MMM’s target of 16 percent. Throughout F

JerricaJerrica

Apr 30, 2020

Covid-19: Dealers bracing for 80-90% drop in sales, no income for sales advisors

Now that the government has enforced the Control of Movement Order starting 18-March 2020 until 31-March 2020 to address the spread of Covid-19, car dealers and service centres will obviously have to be shut down for at least two weeks. Unlike the hotel and travel industry, which have been granted various tax breaks as well as lower utility rates, car dealers are left to fend for themselves. WapCar.my spoke to a few car dealers to get their thoughts on the matter. A Subaru dealer we spoke to tol

HansHans

Mar 17, 2020

Proton expands business in Kota Kinabalu

Proton has officially cut the ribbon to their new 3S centre in Kota Kinabalu. The new centre is run by Shirba Auto World Sdn Bhd and is the third Proton outlet to open in the city. Shirba Auto 3S centres spans a total of 2,259 square metres and has a capacity to fit 12 service bays, 6 service hoists, a comfortable customer lounge and even offers free WiFi. Proton’s efforts to encourage upgrading of all their facilities and to attract more dealerships has been a success so far. The brand now has

JerricaJerrica

Oct 21, 2019

Roslan Abdullah is Proton’s new VP for Sales and Marketing

Proton announces the appointment of Roslan Abdullah as Vice President, Sales and Marketing. Concurrently, he is also appointed the Chief Executive Officer of Proton Edar Sdn Bhd (PESB), a wholly owned subsidiary of Proton involved in the distribution of Proton cars and providing sales and after sales services to customers, effective June 1st, 2020. Having spent close to three decades in the automotive sector, Roslan brings with him a wealth of experience and knowledge about Malaysia’s automotive

JerricaJerrica

Jun 1, 2020

Covid-19: Proton reminds all owners to service their cars within 30 days MCO ends

As our country observes the need of an extended Movement Control Order, Proton has announced the extension of warranties and that no penalties will be imposed on owners who have missed a scheduled service during the lockdown. The most important part is that Proton will be extending all warranties expiring during the month-long lockdown period. The expiry will be extended another 30 days or 1,000 km following the final day of the MCO. Proton has also announced that they will continue to honour wa

JerricaJerrica

Apr 6, 2020

Majority of authorised Toyota/Lexus service centres to resume operations from today onwards

UMW Toyota Motor Sdn Bhd (UMWT) today announced that authorised Toyota and Lexus Sales and Service Outlets in its network that are located in areas observing the conditional Movement Control Order (MC), will be open for business from today Monday, 4 May 2020. Customers and public are advised that the opening of the Sales and Service Outlets will be based on approval and regulations by the respective local State Governments and they should call in advance to check on the operating days and hours

HansHans

May 4, 2020

Record high sales for used cars continues! Malaysians social distancing in second-hand cars?

We previously reported that second-hand car dealers are experiencing record-high sales in July 2020. It seems the success followed through to the third half of 2020 as well. According to the president of Federation of Motor and Credit Companies Association of Malaysia (FMCCAM), Datuk Tony Khor, the year-on-year sales in July spiked over 25 percent to 37,800 units while both August and September registered over 17 percent year-on-year growth. He attributed the spike in sales to the incentives lik

JerricaJerrica

Oct 12, 2020

Renault Subscription contributes to over than 50% of Renault Malaysia's sales

TC Euro Cars (TCEC), distributor of Renault vehicles in Malaysia, introduced Renault Subscription in August 2019, and since then, the flexible car ownership plan has taken over more than 50 per cent of Renault’s retail sales in Malaysia. The subscription plan has far exceeded TCEC’s expectation and CEO Wong Hoe Mun expressed his surprise at the wide acceptance of the plan by the customers. This is prove that Malaysians welcomes the idea of flexible ownership so they are not lock-down by long ter

JerricaJerrica

Apr 27, 2020

New Proton 3S centre opens in Kuantan

Pesat Auto CTM Sdn Bhd (Pesat Auto) officially opened its new Proton 3S centre here today. It is the third dealer outlet to be opened in Kuantan which carries the company’s new corporate identity. Consisting of 6 bays, 4 hoists and a built-up area of 750 square meters, this new outlet with a total investment of RM2.3 million, is centrally located along the town’s main road. Pesat Auto is confident that this outlet will boost sales by about 30% and service throughput could possibly increase by 40

EricEric

Sep 13, 2019

Volkswagen Malaysia reopens majority of service centres

Volkswagen Passenger Cars Malaysia (VPCM) announced on their official Instagram that majority of their service centres nationwide have received MITI’s approval to reopen for business. Volkswagen is one of many brands that announced that service centres are now open for appointment. Amongst others are Mercedes-Benz’s Cycle & Carriage Bintang and Hap Seng Star, Hyundai, UMW Toyota, and Lexus Malaysia. The service centres will be putting the safety of their customers at the forefront by practicing

JerricaJerrica

Apr 23, 2020