As of 1-October 2021, Volvo Car Malaysia will provide a lifetime parts warranty on selected genuine parts which are purchased and installed at Volvo authorised service centres.
Known as the ‘Customer Lifetime Parts Warranty’, coverage of parts commences from the purchase date and remains valid as long as the car falls under the ownership of the registered car owner.
In the event that customers require repair or replacement for any genuine Volvo parts due to a material or manufacturing defect, Volvo Car Malaysia will repair and replace the part free of charge.
The Customer Lifetime Parts Warranty excludes regular wear and tear parts as outlined in the warranty manual.
Charles Frump, Managing Director of Volvo Car Malaysia, said: "This new offering is part of our commitment to provide the best after-sales services for our customers. Customer satisfaction has always been a pivotal aspect for Volvo, and through this warranty programme, our customers can now enjoy the benefits of decreased maintenance costs and experience the quality offered by Volvo, in the years to come.”
Customers with older Volvo car models who have not visited an authorised Volvo dealership for more than two years need to bring in their car to undergo the Volvo Health Check.
Upon passing the Health Check, customers will be eligible to participate in the warranty programme if the vehicle is in good condition and has not been modified or tampered with in any way.
Customers will then be able to purchase parts under the warranty programme and are required to send the car to any Volvo authorised dealership for subsequent services to ensure that the warranty remains valid.
Also read: Volvo Car Malaysia extends its factory warranty for free
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