Transport minister states JPJ counter service system is ancient, and water is still wet

In further news, the grass remains green but certainly not on the side of the people lining up for counter service at JPJ.

Transport minister Wee Ka Siong has stated the counter service system at the road transport department is “ancient,” according to a Facebook post on his official page. This follows a surprise visit yesterday to the Johor JPJ to gather feedback from customers waiting to be serviced.

“After a surprise working visit, I was able to conclude that the existing JPJ counter service system is too old (more than 10 years old).

Also Read: Senior citizen found dead while waiting for his turn in JPJ Bangi

“There needs to be a shift towards digitalisation to ensure all JPJ counter services are more efficient and do not cause inconvenience to the people.

“Honestly, I was sad and upset when I saw people still queuing around the Johor JPJ building. I will continue to investigate the cause of these long queues.”

Wee voiced his disappointment on Facebook, claiming that people had to queue up for an exorbitant amount of time.

Chief amongst the complaints were that customers couldn’t renew their driver’s licences at Urban Transformation Centres (UTC) and post offices.

Furthermore, he questioned why the MySikap system could only process transactions online but required customers to physically head to the JPJ office to print their licenses.

A major cause of the delay was the lack sufficient printing machines, as only two out of the four printers were functioning.

“I was very disappointed over this. I immediately contacted and instructed Percetakan Keselamatan Nasional (PKN) to immediately repair or send these printing machines away.

“I also told the Johor JPJ staff to closely monitor the congestion in the JPJ building, especially on Sundays. If there are any problems, they can be reported directly to me.

“I gave my mobile number to the Johor JPJ office. Do not let the public wait for hours when they just want to get their driver’s licence.”

He further instructed the JPJ headquarters to collect the information from all JPJ officers, UTCs and post offices regarding the amount of driver’s licences and motor vehicle licences being printed daily using machines supplied by PKN.

Also Read: Changing your car's colour? Read this JPJ guide first

The reason behind this was to avoid the same situation at the JPJ office in Johor to be repeated elsewhere… little does he know however.

UPDATE: Following the minister’s surprise visit, PKN dispatched a technical team to the JPJ Johor office. The team repaired the printers and even added a fifth. As of 4pm yesterday, there are 3 printers serving driver’s license printing for the public counters and an additional 2 printers for bulk jobs that involve driving institutes and large companies.