Tag

perodua customer service

70 percent of Perodua owners still return to an authorised service centre, even after warranty

Nearly 70 percent of Perodua owners prefer to have their cars maintained by an authorised Perodua service centre, making one of the highest, if not the highest for any automotive brand in the country.Speaking at a press conference yesterday for Perodua's 2019 business review, President and CEO Dato' Zainal Abidin Ahmad said the figure is two percent higher than the Perodua’s forecast. Last year, Perodua’s network of service centres received over 2,347,000 cars, an 8.3 percent

Hans

Hans

Jan 22, 2020

Used Perodua Axia stolen by customer during test drive!

A used Perodua Axia test car from a used car dealer in Jalan Kampar was reportedly stolen by a man posing as a customer during a test drive.According to Ipoh District Police Chief, Assistant Commissioner A Asmadi Abdul Aziz, the suspect had posed as an interested buyer looking for a Perodua Myvi. But as the dealer had no Myvis on sale he was directed to test drive the blue 2016 Perodua Axia instead.The suspect was accompanied by a sales representative from the dealer during the test drive. They

Jerrica

Jerrica

Feb 24, 2021

Calling all Peugeot owners in Malaysia! You’re requested to update your customer information

Berjaya Auto Alliance Sdn Bhd (BAASB), Peugeot’s new distributor in Malaysia, has sent out a request to all Peugeot owners in the country to update their personal information on their official Peugeot website.The exercise is the first step to streamline its system to improve the Peugeot ownership experience in the future. As promised, BAASB’s first mission will be to improve the after-sales service for the brand. Through this exercise, information such as service reminders, warranty

Jerrica

Jerrica

Jan 6, 2021

Volkswagen Malaysia launches digital aftersales service

Volkswagen Passenger Cars Malaysia has taken further steps to digitalise its aftersales by launching the Online Service Booking and Service Cam services.Online Service Booking allows customers to book their service appointments from the comfort of their homes. Available on both desktop and mobile, customers would only need to select their preferred dealership, preferred date and time, and key in their vehicle details. An aftersales advisor will be in touch to confirm the appointment booking.Next

CY Foong

CY Foong

Oct 22, 2020

JD Power Ranks Mitsubishi Highest In After-Sales Service Satisfaction

For the second consecutive year, Mitsubishi has been ranked the best in terms of after-sales service satisfaction.According to JD Power, Mitsubishi ranks highest in overall satisfaction with a score of 791. In second place is Toyota with a score of 788, while Mazda ranks third with a score of 785.The JD Power 2019 Malaysia Customer Service Index (Mass Market) Study is based on responses from 2,644 vehicle owners who received their new vehicle between February 2016 and June 2018 and took their ve

Jack

Jack

Aug 8, 2019

Nissan service centres resumes operation during MCO

Nissan owners in Malaysia, you are now able to give your Nissan its much-needed service, as Tan Chong Ekspres Auto Servis (TCEAS) has received approval from the Ministry of International Trade and Industry (MITI) to partially resume their operations.Do note that services are limited by MITI's approval to just: service maintenance, minor repairs, and vehicle breakdown services. Owners can set an appointment either by calling their nearest service centre, DriveOn mobile app, TCEAS website or N

Zamil Syaheer

Zamil Syaheer

Apr 30, 2020

Sime Darby has a new service centre for cars that are out of warranty!

Sime Darby Auto Selection has opened its first-ever service centre for multi-brand vehicles in Glenmarie, Selangor. This is part of the company’s strategy to offer a new after-sales service alternative, at a price point competitive with independent workshops, for post-warranty vehicles.Meant to complement existing after-sales service of all car brands, owners with vehicles past their warranty period will be able to enjoy the same quality of service provided by brand-specific authorised ser

Jerrica

Jerrica

Dec 20, 2020

All Perodua showroom and service centres are back in business

Perodua has officially resumed operations of all 182 sales, 202 service and 68 Body & Paint outlets nationwide. This follows the government’s partial lifting of the Movement Control Order (MCO) two months after it was implemented.“We announce today that we have finally put in place the necessary safeguards at all our outlets nationwide to ensure that our valued customers and employees will be sufficiently protected in light of the ongoing COVID-19 situation,” said Perodua P

Jerrica

Jerrica

May 19, 2020

Perodua holds its first-ever Body & Paint skill contest

Perodua has successfully held its first-ever Body & Paint (B&P) Skill Contest in a move to step up its human capital development efforts and provide higher standards of B&P service to its customers.Established in 2009, Perodua’s B&P business deals with the repair and restoration of vehicles that have been involved in collisions. “Our B&P business aims to take much of the hassle away from the repair of collision-involved vehicles, with work carried out to the highe

Robert

Robert

Jul 23, 2019

EON appoints MyTukar as new trade-in partner to improve customer experience

Used car online selling platform, MyTukar has signed a strategic partnership agreement with Edaran Otomobil Nasional Berhad (EON) as an automobile trade-in partner. Through the partnership, MyTukar will facilitate the end-to-end trade-in process for EON’s customers via certified MyTukar inspectors performing vehicle inspections on-demand for its customers.EON, a subsidiary of DRB-HICOM Berhad, operates dealerships for several brands namely Proton, Mitsubishi, Audi, and Volkswagen, via EON,

Jerrica

Jerrica

Mar 5, 2021

Toyota opens new service centre in Pandamaran, Klang

Toyota owners in Klang can look forward to one more conveniently located service centre to go to for their vehicle maintenance. Operated by PS Otomobil (Bukit Tinggi) Sdn. Bhd., the new 19-bay service centre is located at PT 7420 Jalan Kim Chuan, Pandamaran, 42000 Klang.The facility is an extension of PS Otomobil’s showroom in Bukit Tinggi, which has been an authorized dealer for Toyota since 2015.Commending PS Otomobil on their commitment to provide Toyota customers with high quality afte

Robert

Robert

Jul 30, 2019

Mercedes-Benz Malaysia extends service and warranty grace period for customers

Mercedes-Benz Malaysia has announced that they will be providing an extended service and warranty grace period beyond 14 April 2020, in view of the extension of the Movement Control Order (MCO).If you’re a customer and your vehicle’s service period falls between 18 March and 28 April, a period of 60 days will be given from the expiration date of the MCO and it will not be counted as a missed service during the period.All warranties expiring between 18 March and 30 June 2020 will be h

Shaun

Shaun

Apr 14, 2020

SDAC-Ford offers up to 20-percent discount for service customers from now until 31 May

Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, has announced a service promotion starting 1 April to 31 May 2021 in conjunction with the upcoming festive period. (function(d, s, id) { let js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src =https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.5; fjs.parentNode.insertBefore(js, fjs); }(document, script, facebook-jssdk)); Ford customers can

Shaun

Shaun

Apr 2, 2021

Perodua temporary extends operating hours of selected service centers to 9 pm

Perodua is temporary extending the operation hours of selected service centres and Body & Paint (B&P) hubs to cater for the needs of its valued customers.At this initial stage, the project involves 16 service centres and three B&P hubs nationwide, which will operate from 8.00 am – 9.00 pm (if located in Peninsular Malaysia) and 7.45 am – 8.45 pm (if in East Malaysia), every day except Sundays.“We know that many of our valued customers’ vehicles

Brian

Brian

Jun 15, 2020

All Volkswagen service centres are open nationwide, operating strictly on appointment basis

Volkswagen Passenger Cars Malaysia (VPCM) has announced that all its service centres are operating at full capacity and strictly on appointment basis, so Volkswagen owners are advised to contact their respective service centres to make an appointment.Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.All Volkswagen dealers have adopted a ‘Safe Hands’ campaign that inc

Shaun

Shaun

May 5, 2020

All Nissan showrooms and service centres are back in business

As of today, all Nissan showrooms and service centres are now open with revised operating hours. Other than that, Nissan and all its authorised dealers announced that they have put stringent safety measures into place to help prevent the spread of the Covid-19.Stringent hygiene practices of the following will be taken place:  Temperature check for all before entry. Hand sanitizers will be offered at the entrance of the showroom. All staff and customers are strongly recommended to wear a fac

Zamil Syaheer

Zamil Syaheer

May 13, 2020

All Mitsubishi Motors Showrooms and service centres are back in business

As of today, Mitsubishi Motors Malaysia (MMM) has reopened all showrooms and service centres. Like all service centres that have resume operations, Mitsubishi Motors will also be observing appointment-based only services. Other than that, MMM and all its authorised dealers announced that they have put stringent safety measures into place to help prevent the spread of the coronavirus.In MMM’s nationwide showroom, stringent hygiene practices of the following will be taken place:  T

Jerrica

Jerrica

May 7, 2020

Auto Bavaria will send a Hyundai with M livery to service your BMW

Auto Bavaria launched an initiative, called the i-Service, to provide BMW customers the convenience of having their cars serviced right at their door step.The service can be booked using the Auto Bavaria mobile app that lets owners check their vehicle service history, view the service progress, and make payments. It can also be used to converse with the technicians to monitor the progress of the service.Customers can direct the i-Service vehicle (Hyundai Starex) to a location closest to the

Shaun

Shaun

Mar 3, 2020

Honda owners take note: Here’s a list of Honda service centres that are reopening starting today

Honda Malaysia has announced today that it has received approval from the Ministry of International Trade and Industry (MITI), and other required approvals to resume after-sales services at selected service centres.Customer reception at the service centres is by appointment only, and walk-ins are not allowed.The resumption of after-sales services will be conducted in stages starting today. At point of publishing, 22 service centres in Klang Valley have resumed operations (total 50 nationwide).Th

Hans

Hans

Apr 29, 2020

2021 Perodua Ativa: less than RM 3.2k to service over 5-years/100k km!

Malaysians have a lot to say about the 2021 Perodua Ativa following its launch, but theres one more question we know youd like answered: how much does it cost to maintain it over a 5-year/100k km period? Lets dive in.Also read: Launched in Malaysia, the 2021 Perodua Ativa: Priced from RM 62k, 1.0L Turbo, 98 PS/140 NmLess than RM 3.2k to service over 5 years 2021 Perodua Ativa service costs Month Mileage (km) Cost (RM) 1 1,000 - 6 10,000 160.50 12 20,000

Sanjay

Sanjay

Mar 4, 2021

Covid-19: Car service centres to close until 31-March 2020 - Honda, Proton, Perodua, Mitsubishi, Nissan, VW confirmed closed

Most, if not all automotive centres will be closed entirely starting 18-March until 31-March, following the government’s order to control movement. The order will see all business premises to close except for supermarkets, sundry goods stores, markets and other places selling daily necessities.For those of you who made a service appointment, do reschedule to another date in April.At the moment, the management of many leading automotive companies are still deliberating on the specifics

Hans

Hans

Mar 17, 2020

New Nissan Retail Concept for a better Nissan customer experience

Nissan Malaysia follows in the footsteps of their global brand experience with the introduction of the new Nissan Retail Concept (NRC).Nikaijaya Resource (KL) Sdn Bhd is the first of Nissan Malaysia’s dealers to adopt the new concept.Nissan’s signature red tablet greets customers as they approach on the outside while the sales and consultation areas are decorated with the “Nissan Drive” theme.The showroom spans a total of 6,556 square feet, it can easily display up to 5 c

Jerrica

Jerrica

Oct 14, 2019

Volkswagen Cares campaign celebrates the end of MCO with a car service!

Volkswagen Passenger Cars Malaysia (VPCM) is looking to celebrate the end of MCO period with a “Welcome Back” after-sales campaign dedicated to all Volkswagen owners.VPCM understands that many car owners have had to delay their routine car service as all service centres nationwide are closed due to the nationwide lockdown.Now that the lockdown is about to come to an end, VPCM is encouraging all owners to schedule a service via their Volkswagen Care app or website.The after-sales camp

Jerrica

Jerrica

Apr 6, 2020

How often should you service your car?

Many people have different theories as to when they should service their cars. Some swears by the owner’s manual, others follow their gut feel. The latter, which we strongly advise against.First, let’s break down the science. A ‘regular service’ includes an engine oil change along with an inspection of all relevant components. There are many factors that affect the interval, or frequency, of your oil change process.Traditionally, it is recommended to change your oil every

Adrian Chia

Adrian Chia

Sep 27, 2019

Aftersales in the new normal, how Volkswagen is setting a new benchmark in Malaysia

Decades from now, students and researchers will look into the timeline of human civilization not just in terms of BC (Before Christ), AD (Anno Domini), but also AC (After Covid). The world will never be the same again, not even after mass vaccination.If we were to be optimistic and try to see the good in this difficult time, it will be acceleration in adoption of digital technology.Several car brands have introduced virtual showroom, mobile apps for online service booking, even online car sales.

Hans

Hans

Feb 18, 2021

Covid-19: Proton reminds all owners to service their cars within 30 days MCO ends

As our country observes the need of an extended Movement Control Order, Proton has announced the extension of warranties and that no penalties will be imposed on owners who have missed a scheduled service during the lockdown.The most important part is that Proton will be extending all warranties expiring during the month-long lockdown period. The expiry will be extended another 30 days or 1,000 km following the final day of the MCO.Proton has also announced that they will continue to honour warr

Jerrica

Jerrica

Apr 6, 2020

Lexus Malaysia’s service centres resume operations

Starting 22nd April onwards, selected Lexus Malaysia centres will resume after-sales operations. Lexus Malaysia is one of many car brands that will be resuming operations, including UMW Toyota centres, Cycle Carriage & Bintang, Hap Seng Star and Sime Darby Auto Hyundai.Like all other service centres that have received approval to resume after-sales operations from MITI, Lexus Malaysia will continue to observe MCO protocol so services are strictly appointment base only.Operations are still at

Jerrica

Jerrica

Apr 23, 2020

Mercedes-Benz Malaysia won’t follow BMW’s move to cut warranty for lower prices

Mercedes-Benz Malaysia (MBM) will maintain its current 4-year / unlimited mileage warranty, and will not follow archrival BMW Group Malaysia’s move to make extended warranty optional.Speaking at a virtual meeting with the media earlier last week, Dr. Claus Weidner, President & CEO of Mercedes-Benz Malaysia explained that MBM’s direction is to offer the best customer service and the best customer offers, and the company is not interested in tinkering around with its terms of servi

Hans

Hans

Feb 22, 2021

Volkswagen Malaysia reopens majority of service centres

Volkswagen Passenger Cars Malaysia (VPCM) announced on their official Instagram that majority of their service centres nationwide have received MITI’s approval to reopen for business.Volkswagen is one of many brands that announced that service centres are now open for appointment. Amongst others are Mercedes-Benz’s Cycle & Carriage Bintang and Hap Seng Star, Hyundai, UMW Toyota, and Lexus Malaysia.The service centres will be putting the safety of their customers at the forefront

Jerrica

Jerrica

Apr 23, 2020

Ford Malaysia offers 20% off on parts, 10% off on labour - until Feb 2021

Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, today announced its Service Promotion for the year end starting 23 November 2020 to 15 February 2021.SDAC customers can take advantage of savings up to 20 % on vehicle maintenance on selected parts and engine oils. A savings of 10 % on labour fees for lubricant, brake and timing belt packages can also be enjoyed. Furthermore, customers can benefit from a 27-point vehicle inspection conducted by Ford-certified technician

Arif

Arif

Nov 24, 2020