Perodua has successfully held its first-ever Body & Paint (B&P) Skill Contest in a move to step up its human capital development efforts and provide higher standards of B&P service to its customers.
Established in 2009, Perodua’s B&P business deals with the repair and restoration of vehicles that have been involved in collisions.
“Our B&P business aims to take much of the hassle away from the repair of collision-involved vehicles, with work carried out to the highest possible standards of quality and safety. The use of only genuine parts also gives customers total peace-of-mind,” said Perodua Sales Sdn Bhd Managing Director Dato’ Dr Zahari Husin.
“The safety of our customers is our top priority. When a vehicle gets involved in a collision, its structural integrity, and therefore its safety, may be compromised. Perodua B&P technicians are professionally trained to provide only the best workmanship in the restoration of Perodua vehicles that have been involved in collisions,” he added.
Although the carmaker has been holding its National Technical Skill Contest since 1997, involving service advisors, foremen and mechanics from all over Malaysia, this is the first time it has held such a contest for its B&P staff.
As with the National Technical Skill Contest, participants are put through tough customer-related scenarios and are judged not only on their technical expertise and problem-solving skills, but on their emphasis on Customer Satisfaction.
The inaugural Perodua B&P Skill Contest saw 140 B&P service advisors, body technicians and paint technicians from 35 B&P hubs and 4S outlets nationwide join the initial rounds throughout February and March.
The semi-finals in April narrowed it down to 12 finalists – equally split between the B&P service advisor, body technician and paint technician categories – and last week’s finals saw Norhizam Zainal Abidin (Puchong B&P Hub), Hazinin Rosli (Kota Kinabalu 2) and Fazwan Mazlan (Kota Bharu 1) winning the said categories respectively.
“We congratulate the first national Perodua B&P Skill Contest champions – they represent the best Perodua has to offer in the country in terms of B&P, and serve as examples to us all, especially our B&P staff nationwide,” said Dato’ Dr Zahari.
“The Perodua B&P Skill Contest brings with it a multitude of benefits. Via healthy competition, it encourages learning, sharing and applying knowledge gained amongst our B&P staff, not to mention the all-important Kaizen, or continuous improvement.
“This sharpens their skill sets and ensures their capabilities remain competitive and relevant to the ever-evolving needs and wants of our valued customers. It also helps them grow in their careers.
“The Perodua B&P Skill Contest is one of our initiatives to strengthen the Perodua Experience, which strives to delight our customers with a complete all-round mobility package that includes high-quality products, parts, services and solutions geared directly towards their needs and wants,” Dato’ Dr Zahari said.