![Mercedes-Benz Malaysia honours its best retail partners for 2023; Hap Seng Star Bukit Tinggi wins big 01]()
Mercedes-Benz Malaysia recently hosted its Retail Partner of the Year 2023 awards honouring its best in customer service and retail excellence. The awards saw Hap Seng Star Bukit Tinggi clinching the Retail Partner of the Year title.
Amanda Zhang, CEO and President, of Mercedes-Benz Malaysia stated, “Last year marked a year of transition for Mercedes-Benz Malaysia, from a phase of comprehensive transformations to a renewed focus on performance and operational excellence. The Retail Partner of the Year Awards serve as a testament to Mercedes-Benz Malaysia's focus on customer-centric practices and business excellence, strengthening our brand’s standing in the luxury automotive market. Our retail partners are the backbone of our operational success.”
The ceremony awarded six categories, as follows:
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- Retail Partner of The Year 2023 - Hap Seng Star Bukit Tinggi
- Best in Customer Satisfaction Index (CSI) - Hap Seng Star Bukit Tinggi
- Best in Financial Services - Hap Seng Star Bukit Tinggi
- Best in Sales - NZ Wheels Johor Bahru
- Best in Customer Services - Hap Seng Star Setia Alam
- Best in Business Excellence - Cycle & Carriage Bintang Juru/Bukit Tengah
Also read: No more dealers, only retail partners - Mercedes-Benz Malaysia adopts agency model
![Mercedes-Benz Malaysia honours its best retail partners for 2023; Hap Seng Star Bukit Tinggi wins big 01]()
Mercedes-Benz Malaysia reaffirmed its commitment to enhancing the customer journey and its retail network in Malaysia, which currently includes 30 authorized retailers.
The company aims to continue fostering excellence, and innovation and enhancing the prestige of the Mercedes-Benz brand in Malaysia and globally.
Arvind can't remember a time when he didn't wheel around a HotWheels car. This love evolved into an interest in Tamiya and RC cars and finally the real deal 1:1 scale stuff. Passion finally lead to formal training in Mechanical Engineering. Instead of the bigger picture, he obsesses with the final drive ratio and spring rates of cars and spends the weekends wondering why a Perodua Myvi is so fast.
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