2022 Kia Forte tops Toyota Corolla in USA's J.D. Power quality study, EV owners have most complaints
Hans · Jun 30, 2022 10:26 AM
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For the fourth consecutive year, the Kia Forte is ranked USA’s highest quality compact sedan, ranking ahead of Toyota.
In the latest J.D. Power 2022 U.S. Initial Quality Study (IQS), the Kia Forte topped the Compact Car category. Coming in second place is the Toyota Corolla, followed by the Nissan Sentra.
The Honda Civic is not ranked this year because it has just gone on sale less than a year ago, and with parts shortage keeping waiting period long, there is not enough 2022 Honda Civic FE on the road to meet J.D. Power’s sampling and minimum ownership period criteria.
The survey was conducted between February to May 2022.
J.D. Power also noted that mass market brands have better built quality than premium brands, averaging 175 problems per 100 vehicles, versus premium brands’ 196 problems per 100 vehicles.
Owners of battery EVs have the most complaints, registering 240 problems per 100 cars. Tesla and Polestar ranked at the bottom of the chart, with 226 and 328 problems per 100 cars respectively.
Note that J.D. Power’s definition of ‘problems’ does not necessarily mean a mechanical or software fault, but includes many highly subjective customer complaints like insufficient USB ports, cup holders that are too small, touch screens that are difficult to use, etc. These are design-related characteristics rather than a genuine quality issue.
2014 Kia CERATO YD 2.0
RM 45,800
RM 481
/month
89,825 km
10 years
Petaling Jaya
2016 Kia CERATO YD 1.6
RM 55,900
RM 613
/month
56,293 km
8 years
Petaling Jaya
2015 Kia CERATO YD 1.6
RM 42,900
RM 511
/month
61,080 km
9.5 years
Kuala Lumpur
The Kia Forte was last sold in Malaysia sometime around 2018, as the Kia Cerato.
Despite its reputation as a low resale value sedan whose reliability can’t match a Bangkok taxi-proven Toyota Corolla Altis, a used Kia Cerato is actually one of the best value for money and reliable C-segment sedan you can buy.
Whatever problems a high mileage used Kia Cerato has, none costs more than several hundred Ringgit to fix.
Over 15 years of experience in automotive, from product planning, to market research, to print and digital media. Garages a 6-cylinder manual RWD but buses to work.