1967 Market St, Concord, CA 94520
Car Showroom
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4.7
10 Reviews
I am more than impressed with their sales department. I recently traded my old bmw with a new model, and Michael Heller helped me above and beyond for a great purchase experience. Highly recommended , if you like Bmw. And ask for Michael Heller from sales.
BMW Concord and Raquel provided an outstanding new vehicle (X5 45e) purchase experience in every way. Raquel assisted my wife and me throughout the whole process. Raquel was professional, knowledgeable, thorough, and patient. Her communication–from first contact and initial meeting, through ordering and delivery (as well as follow-up after delivery)–was simply exceptional. This was the best dealership experience we’ve ever had. So, if you’re considering a BMW, I highly recommend that you visit BMW Concord and work with Raquel Lopez. We also had a great experience with Tony (Sales Manager), Alexander Cheung and Jackson.
Excellent experience from start to finish. I knew what car I was interested in and they provided me with everything I needed to learn about it. I took it for a test drive and then everything from there was done from home via text/email. Quickest and least amount of stress I’ve had buying a call. Peter was also a great Sales Rep and helped with all my questions.
The place is well kept and looks different from the last year I had stopped by over in the parts department. The person working the front desk in parts is very professional and kind. I was unprepared by not having my VIN number but the gentleman was patience enough to look up my vehicle and find my parts without using my vin number. It took longer but he was also helpful and very kind to help me find the parts I needed. I imagine the entire staff are like this gentleman when it comes to customer service. Julian's customer service is impeccable. I left BMW Concord a happy person. I would recommend BMW Concord to anyone that needs the service they offer because their customer service is very reliable and professional.
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