Elite Nissan

pastor pastor

I have never felt more welcome and personally cared for as I do when I go to Elite Service. However, I wonder about how they measure tire wear. When I went last October, the inspection report indicated yellow 5/32 tread depth. When I went back in December the service manager didn't understand where that reading came from, as the new readings were green 6/32 in front and 7/32 in rear. When I went this time in April 2016, all tires are now green 7/32. I appreciate that 1/32 of an inch is a small amount, but there should be some uniform way of measuring this for safety. Also, I needed the button replaced on the seal belt that holds the buckle up. The technician first installed it with the buckle below it! Had to re-do it. That, along with a recall repair and what I overheard as I was leaving but not told prior, made a predicted one hour wait time last 2 hours 15 minutes. Normally I take advantage of the free ride back to my place of work and pickup when done, but I waited as I was originally told it would be about an hour. I think these are anomalies, as I am otherwise more than satisfied. I just hope they are not indicative of a change of direction. Also, I should note that someone from Nissan had called the month before to set up a service appointment. We finally negotiated the date, but there was never a call back afterwards, and when I called the morning of the supposedly scheduled service, I was not on the list. I appreciate the accommodation the service manager made to come in later that same day.

Mike Sole

Every time I have had to get a new car, the experience has been less than pleasant. I always feel like I am getting ripped off. In this case I not only felt like I got a good deal, I also felt like the guys went above and beyond for me. One example was, I had to get a new car this time because someone totaled my old car (also purchased here). My insurance company gave me a rental. Someone scratched the rental the day I got it and my sales guy had the service department buff out the scratch for me. They have earned my business for sure!

Mykal A

Mike was very pleasant and did his job, went back and forth to the finance manager and came up with the number $300 per month but we needed to return the next day to evaluate the trade in value. We made it clear not to worry about the payoff amount and gave us a unbiased value so we withheld that information. They came back with $5500 trade, a positive equity of about $1500. I specifically asked “Will you still do the same deal as last night. The salesman himself repeated the deal word for word and I said great $300 monthly sign and drive. He sounded positive and said he needed to speak with his manager. Calls me back with the dumbest explanation of they need the payoff amount to give know if they’ll do the deal and went in circles. He basically wanted to say , hey your car has a positive equity and we’ll use it to get the $300, not to reduce the $300 we already agreed on. He tried to explain it again and Sugar coat it but all said and done , once a positive equity was uncovered, he said it’ll be hard to get $300 on a 30K car. It was possible less than 24 hours ago but now that you discovered a positive equity, everything changed. With all respect due, I calmly said I’ll call you back. I’ll never beg anyone to sell me a car. I understand everyone wants to make an extra profit and won’t straight up say it. I went to anothe dealership, 22 miles away and walked away with a banging deal of $286 sign and drive and trade value of $5000, bringing me down to $245 sign and drive . I was delighted! & happy I’m patient, have no excitement and kept my calm while shopping around.

Molly McManus

I leased my Rogue from Elite Nissan 3 years ago. My lease was up and I wanted to buy the car. I called for over a month to set up a time to bring in the check and continually was disconnected by the receptionist. I managed to somehow leave a few voicemails for the sales department and my calls were never returned. I finally drove over to the dealership because I was tired of being ignored. I went on a Tuesday afternoon at 4 pm and was told that the manager leaves at 3, so I was out of luck. When asked when he'll be in, I was told sometime in the morning. The next morning I called several times to make sure someone was there before I wasted more time driving over for no reason. Once again I was could not speak to someone because I was either disconnected, no one picked up the phone or I was connectecd to a full mailbox. Don't waste your time with these people. The customer service is terrible and they clearly don't care about their customers. Go to Ramsey Nissan. They aren't too far away, answer their phones and are actually helpful.