Valencia BMW

Pavithra Thiagarajan

I recently bought a X3 from Valencia BMW. The entire experience was great. I stay in Northern California about 350 miles from Valencia. I got in touch with Walter Emerson from BMW Valencia. He was dynamic and quick in his replies. He made sure the whole process of buying the car transparent from showing us the inventory, being flexible in accommodating our preferences and making sure the car being delivered in the promised timelines. Special thanks to Hamid on easing our work on the financing part. This dealership has great staff who make the car buying process so much fun and memorable. I would highly recommend to work with Walter.

Aaron Belda

I recently visited Valencia BMW for some scheduled maintenance and some minor adjustments to my headlights. I was assigned to service advisor Taylor H., who patiently listened to my concerns and made sure she had a clear understanding of what I wanted. She took extra time to explain the process and what I was to expect. She made me feel like my service was her top priority and I never felt rushed or like my issues were second to something else. In each of our interactions, she was friendly, professional, attentive, and personable. I also appreciated that she arranged to loan me a courtesy vehicle while my service was being performed and kept me updated on progress and when my car would be ready. After picking up the car yesterday, I noticed that my headlights needed a little more adjustment (no fault of the staff, I'm just picky), so I scheduled another appointment for this morning. When I pulled into the service runway, I saw Taylor jump out of her chair at her desk to greet me at my car, practically opening my door for me. Her attentiveness and quality of service and professionalism cannot be overstated. The dealership / service facility is also immaculate! Employees presented professionally, well-dressed, and friendly. I've purchased cars from several other local Auto Nation dealerships, and I've never received such exquisite customer service. Taylor emulates and exceeds the quality of service that is expected with the BMW name in every way possible. I'll be bringing my cars to Valencia BMW for all of my future BMW needs.

Matt Haussmann

I have owned 4 BMWs over the course of time. Currently have 2 X7s. I have bought many from Valencia BMW and prefer to work with John Menzano for purchases/leases. We live in Valencia and go here for all services included with BMW. I try to work with Jessie in the service department for all service. Regardless all the staff has always been friendly and easy to work with. Valencia BMW recently did a remodel of the location and everything looks very clean and new. If you are in the market for a car or currently own a BMW this location is great to work with.

Barry Berona

After purchasing my used 430i Gran Coupe, I had to have a slight adjustment made and had the distinct pleasure of having Bill Parks as my service advisor and am very thankful I did. He was more than pleasant and extremely helpful in assuring me that Valencia BMW would stand behind their vehicle and had me back on the road in no time and feeling as if I was totally taken care of, as well as knowing that he's just a call away if I'm ever in need. Thanks Bill Parks and Valencia BMW