500 Automall Dr, Roseville, CA 95661
Car Service
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4.5
10 Reviews
I bought a used BMW i3 from John L Sullivan Chevy and 1 week later the check engine light came on. Even though I was provided a warranty from Chevy they told me they don’t service luxury vehicles and I would need to contact BMW. Scheduling the service appointment was very easy. When I called they were very friendly over the phone and took no time in getting my appointment set. I was scheduled with a service member named Jeffery. I don’t have enough space and time to write all of the amazing things. He was patient and kind with his explanation of the process and didn’t try to sell me on anything additional while I was there. When the diagnosis was complete he was prompt in getting back to me and letting me know what was wrong with the car. Being that I had a warranty through Chevy, Jeffery went above and beyond to get them involved and did everything he could from his side to expedite the process. No fault to BMW, Chevy dragged their feet in making a warranty claim, but Jeffery kept in touch along the way and was extremely kind throughout the whole process. Once the work was authorized by Chevy, BMW had my car back to me within a day and a half. There is nothing bad I could say about this experience. They washed my car for me and even had it on the charger when I arrived to pick it up. Wonderful experience and I couldn’t be more pleased with how everything went.
We worked with Luis and he made sure our car buying experience was flawless. Luis was very friendly, professional, and knowledgeable. Overall, the whole team is very friendly and their customer service is great. The best part, i never felt pressured which helped a lot to ease my anxiety and focus on what car best works for me (after multiple test drives). Great job BMW of Roseville!
Professional, amazing customer service. I highly recommend Ali, great car sales man. I was having a little anxiety because of the approval of a bank, however Ali has been helpful and was able to get me an excellent deal on my Certified BMW 330i! Also, thank you so much James (finance) for helping get this vehicle greatly. Ali, thank you again and making my car buying experience great. He taught me the features of the car with ease. Overall, if you’re in the Market for a vehicle. I highly recommend BMW of Roseville!
I had the best experience at BMW Roseville because of my salesperson, Tory. He went above and beyond, was extremely personable, friendly, knowledgeable and mostly professional. He definitely made me forget I was shopping for a car and did everything possible to ensure I was comfortable, well fed 😆 and enjoying my time shopping for a vehicle. He even made sure my dog was comfortable and had what he needed. From the moment I arrived, till I drove off the lot in my new vehicle - I had an incredible time with Tory and at BMW Roseville. I would absolutely recommend this dealership - truly the best!
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