8580 Laguna Grove Dr, Elk Grove, CA 95757
Car Service
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4.9
10 Reviews
This is was my first service appointment at Niello BMW since purchasing my car & maintenance program through them last July. Richard Mendez was courteous and checked in with me periodically during the 1.5 hrs I was there and since it was raining he even had the maintenance crew change my windshield wipers. I also had my key fob battery changed while I was there. The service guys were quick and they even video parts of the inspection and text it to you. Kudos to everyone at Niello for providing excellent service!
My service advisor Brad has consistently gone above and beyond to make sure I’m taken care of. From arranging a loaner car to ensuring the repairs were done in a timely manner, and just being plain friendly and knowledgeable. Every time I come to Niello BMW Elk Grove I’ve been treated with fantastic customer service and I’ll continue to come here for my service.
I can not convey enough what a wonderful experience I had buying my car from Niello BMW. I could have bought my car from any BMW dealer- but Niello BMW proved to be heads and shoulder above other dealerships. The level of professionalism was complimented a personal touch. DJ at Elk Grove BMW is AMAZING to work with! He made the process extremely easy and convenient for me and understood I was not a local buyer and had to travel a distance. The whole team stayed late and Meticulously reviewed everything from financing to all of the high-tech features my car was equipped with. Could not have asked for a more enjoyable car buying experience!
My car issues were quickly and expertly assessed. My service specialist communicated clearly, what was found during their inspection, and what my service options were. The status of my vehicle was updated and communicated to me at every step of the process. All service was rendered in a timely fashion. I recommend Niello BMW Elk Grove to anyone in need of automotive service for their BMW.
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