3315 US-70 E, New Bern, NC 28560
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I've been through the process of buying a car many times. This is the first time it was a smooth and painless process. It was easy, I did not pay over MSRP and got a fair value for my trade in. Jason was awesome, very professional. I am in love with my 2022 Nissan Rogue.
Everyone we interacted with at the dealership was really nice and helpful. We never felt pressured to buy something we didn't actually want. They listened to us and kept us up-to-date on the status of our car after we ordered it. We highly recommend this dealership.
After being impressed with their service department, we are now very satisfied with their sales staff. Terry Daniels and Jimmy Alexander were very helpful and professional. We will definitely return to this dealership.
A few days ago before labor day Eastern Carolina Nissan had a Facebook ad floating around in my news feed. With reluctance and doubt I went down to the dealership to see about getting our car traded in. When I arrived I was greeted by a young man named Robert. ( whom BTW use to me a tanker at Ft Hood Texas in the Army as my son is now doing the same. Thank you for your Service!) I explained to Robert our situation. I had a liver Transplant in 2018 and while it saved my life and gave a 2nd chance at living. Me being sick for 2 years ruined us financially and our credit. Robert introduced me to his General Manager Billy. From that moment they got the ball rolling fast. I did not think that in any way in this world that they could do anything at all. We was negative equity on our car. Our credit was shot. We had been denied and ran around at other dealerships treated like spare luggage. Our situation was a extreme challenge. They got another salesmen involved whom had been at Eastern Carolina Nissan for 27 years if I am correct? His name was Shawn. They came up with a game plan and a solution and before I knew it. We was sitting in a new car with payments cheaper than what we was paying before and basically gave us a 2nd chance in the financial accepts of life. A little hope you might say that there is a way to pick up the pieces when you feel like your whole world has crumbled down around you. There was also the sales manger whom processed the paper work that we had to sign. I did not want to leave him out of this post. At the end of the day with all the gloom and doom that you see on the news with all the bad that is going on. They restored my faith in humanity and showed me that still are good people in this world that care. I have dealt with the service dept before because I have a 2014 Nissan Truck also. Overall the dealership as a whole is without a doubt the best I have dealt with in my 55 years. But these individuals they went above and beyond. Thank you
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