Herb Chambers BMW of Boston

Veronica DeDosantos

James G is both knowledgable and professional. His ability to convey the vehicles service needs to me in a succinct way is an art. I feel comfortable entrusting that my vehicle will be well taken care of when it is in the service department. I exclusively have dealt with James since I purchased my first BMW in 2013 and I will continue to do so.

Yichuan Li

Great customer service and excellent experience! I was on a spring break trip to Boston and had an unexpected issue with my X5. Without a prescheduled appointment and given the recent labor craziness everywhere, I called them for an urgent check up and had no expectation of receiving service on the same day. However, Joel in Herb answered my cal, listened to me, and surprised me by letting me in for a quick fix within two hours. This was a great rescue because we were supposed to leaving for home on the day. Thank you so much, Joel and Herb BMW of Boston!

Marti Hopkins

I had the best experience yesterday at Herb Chambers BMW/ Boston- without an appointment (what was I thinking?) I went in to look over the BMWs and found my dream car. My first experience with BMW but have purchased many cars from Herb Chambers dealerships over the past 30 years- the staff was lovely- made a huge effort to answer all of my questions and orient me to the car- Abdou was very welcoming and it was a busy Sunday! I love the car I purchased and feel like I am "home" again!

Jacob Thornburg

Hey Melissa. Thanks for the response. I didn’t think a 3 out of 5 was poor. The service at Herb Chambers is “just fine”. I took my car in for an engine light displayed. The tech came back with a video (great) indicating what was wrong with the vehicle (water coolant pump, approx $1,700) also that one of the struts was “leaking” fluid and he recommended replacement for both front to keep them in balance (approx $3,600). After talking to the customer service rep a few times, it was determined the strut wasn’t leaking but starting to show signs of wear and the repair could wait until it gets worse or I start to hear or notice differences in the drive. So why a 3 out of 5 rating? I’ve brought my vehicle into Chambers twice now in the past 6 months. During both visits, I get the sense the technician and customer rep are trying to sell service on the vehicle that isn’t really needed right away or not needed at all (last time it was a battery cable that “needed to be changed out”; it didn’t). Dealerships are inherently more expensive than other service centers. The reason I take my vehicle to a BMW dealership is for the certified parts, certified technicians, and finally because I want to trust what they are telling me. I don’t feel the trust with Chambers. Even with the military discount, I wouldn’t recommend your dealership for service unless absolutely necessary.