4201 E Lincoln Hwy, Merrillville, IN 46410
Car Showroom
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5.0
10 Reviews
I was there yesterday and I was very pleased with my agent. Audrey Love. She helped me get the exact car I have been wanting. She also didn’t keep me in the office for long hours. I was almost in and out within 2 hours. And that included a test drive!!! I love this place! They really know how to treat people and Audrey really listened to me about what I wanted!! Ya Audrey!!!!
Yesterday morning I went to Southlake Auto Nissan in hopes that they had the car I wanted. Southlake Nissan is an hour away from where I live so I was really betting on the chance that they’d have what I was looking for. I arrived at mid morning and I had a pretty solid plan of action. I knew exactly what I wanted. Typically when I’d arrive at a car dealer a salesman would approach me before I even left my vehicle. But when I arrived I immediately felt welcomed but without the intimidation factor. Jenna and Jessica welcomed me with smiles and listened to what I wanted. They heard me and understood exactly what I needed and brought in Adam to help. Southlake did not have the car on the lot but they worked some magic to find a car nearby. Adam explained that we could have to wait until early next week for a vehicle and that made me a little uneasy. Last month I made a deal and set a deposit at a different dealership who promised me that the car I wanted would arrive that week. I’d call every other day and that dealership would say the same thing. That was over a month ago. Adam and Jenna knew I was wary of being told that I’d have to wait but I decided to trust them. They promised me a phone call in the next 45 minutes that they’d let me know if I would be driving home a car today or not. I left the dealer and waited for the call. And surely Adam called me and told me Jenna and Jessica were on their way to a dealership in Illinois to pick up and deliver my new car. I’m incredibly great full for their determination and kindness. They respected my wishes and brought me a car that day. I couldn’t be happier. Thank you so much to Jenna and Jessica for making me feel so welcomed. Thank you Adam and Chris for making it happen all in one day. And thank you Pat for making the paperwork fun with a great conversation. Truly truly truly am so thankful I chose to visit Southlake Auto Nissan yesterday.
Came in to see these guys off of an add that came in the mail and let me tell you, these guys show up and showed out. They hooked me up with a nice car and with a good deal. This is my 3rd Nissan and was the best service with Adam, Jacob,Juan and don't forget pat. I recommend everyone come see them. I didn't see Audrey this time around who I usually deal with, but this guys really looked out for me.
We needed to add heated seats to our new Altima SR. Randy took care of it fast, efficiently, and carefully answered all our questions with patience. Is this great or what?! Thanks, guys! Also, to mention the car with our new heated seats--I stopped in to see if I could find an Altima. While they didn't have the exact model (and heaven knows we probably couldn't have afforded that wine on a beer budget), Audrey Love bent over backwards to assure we'd have a car we would be happy with. Nice deal, sweet ride, and we appreciate everything Audrey managed on our behalf.
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Arvind
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