BMW of Waterbury

Erika Thiel

My husband and I were looking for Volvos at Cars.com and Hoffman BMW of Waterbury had the EXACT car I wanted on their lot marked as a "GREAT DEAL." I sent a request for information around 10pm at night. 8am the next morning, Elena sent me an email with the CARFAX, the service report, and some other documents on the car. I asked to set up an appointment and we were able to come same day. Khaled was our sales rep and he was absolutely amazing from start to finish. There was even some confusion on our part about the Audi I wanted to trade in and Elena and Khaled both very patiently worked through our own confusion with us. Once we realized our own error, I was able to discuss what I was hoping for a finance amount a month and Elena replied with "we can do that" and they did! We were able to pick the car up later that day and complete the entire sale. Our BMW genious who did our test drive with us was so kind, knowledgeable and just a joy to be in a car with! When it was time to meet with finance we met with Mike; who was by far, hands down the nicest and funniest finance guy I have EVER dealt with. Everyone was really looking out for our best interest. Even when the coffee machine seemed to be on the fritz the GM of the entire dealship goes "we'll order out if we cant get it to work and make sure to get her whatever she'd like as well." How kind that was! To end what turned out to be an amazing day, we completed the process and Khaled had pulled out a huge bow and surprised us with having it on our new car that is now our first vehicle for our growing family. I have to say it was by far the best experience my husband or I have ever had at a dealership. If you're interested in a BMW or any other car on their lot, I highly suggest Hoffmans of Waterbury. Everyone I met was just amazing.

James Gillispie

Dennis helped me and my wife with our purchase of our 22 x5 45e. Smoothest car purchasing experience I’ve ever had. Highly recommend working with Dennis at Waterbury BMW. Exceptional service 100%. As a bonus, with Dennis I found a new fishing buddy to explore some of the best spots in Litchfield county.

Dominique Long

I went to BMW looking for a new vehicle and had Dennis as my advisor/salesman and if I could give him 10 stars I would. He was very kind, knowledgeable and thorough. He didn’t miss a beat and listened to any concerns or questions I had! Also on the financial side of things Ashley and Michael were awesome and of great help as well. Overall everybody was kind and helpful. The smoothest and most pleasant experience I had purchasing a new vehicle!

Susan Marti-Colella

I am a repeat customer of BMW of Waterbury. Dennis Smith, Client Advisor has assisted my family and me with purchasing several cars. Dennis is very knowledgeable regarding vehicle models and the entire process of purchasing a vehicle. As a warm, friendly person, he works with the entire BMW team. He strives to make the whole purchasing process seamless and the customer happy. It is a pleasure working with this dealership. I would highly recommend Dennis and the entire BMW team to anyone looking to purchase a vehicle.