After announcing in October 2017 that it would be transferring all its retail operation branches to its dealers and other relevant parties, UMW Toyota Motor (UMWT) has announced that 3 of its own outlets in Klang Valley, Sabah, and Sarawak will be transferred starting 1-September 2020.
The Kota Kinabalu and Kuching outlets will be taken over by Borneo Mobility (Sabah) Sdn Bhd and Borneo Mobility (Sarawak) respectively.
In the Klang Valley, PCM Subang Motor Sdn Bhd will take over the Subang Jaya branch.
One way to differentiate between a UMW Toyota outlet and a dealer-owned outlet is by the signage. UMW Toyota’s own outlet will have a signage that reads UMW Toyota Motor while dealer-owned outlets will read the dealer’s company name instead.
Both outlets will look identical to adhere to the same Toyota corporate identity. UMW Toyota aims to provide seamless support for its customers and to allow a strong entrepreneurial spirit to create more value that benefits the local economy.
“It is essential for UMWT to continue achieving high customer satisfaction standards. This allows us to increase intensity on high value-added upstream activities such as product development, marketing, and dealer network support, while Dealers continue to dedicate themselves towards delivering customers satisfaction,” said its President, Mr. Ravindran K.
“We are working ever more closely with our Dealers now to realise a shared vision for UMWT, which is to deliver the concept of “Best In Town”, meaning more focused on one to one customer engagement,” he added.