You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the Mercedes Me® Response Center toll-free at 866-990-9007. You will be required to provide some account information in order to verify your identity.
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The emergency call can be triggered automatically by the crash sensors or manually by the driver using the SOS button in the overhead control panel. It will then be sent to the Mercedes-Benz emergency call number or to a local emergency call centre.