Calling all Proton Perdana owners! Have you replaced your airbag inflators yet?

Jerrica · Aug 25, 2020 11:27 AM

Proton has issued a reminder to Proton Perdana owners who have yet to bring their cars in for the airbag inflator replacement exercise.

The company started issuing recalls to replace the Takata passenger airbag inflators in January 2019. Affected cars include those built between 2012 to the end of August 2018.

As of August 2020, Proton has already replaced the airbag inflator of 5,625 units out of the 6,342 affected units. The replacement exercise has now reached 87.5 percent completion but unfortunately, Proton has hit a snag.

“The safety of our customers is of the utmost importance. However, we have not been able to connect with all affected owners due to obsolete or incomplete contact information. Therefore, we would like to urge all Proton Perdana owners who have not had their passenger airbag inflators replaced to call our service centres to book an appointment as soon as possible. Replacement of the inflator will take approximately one hour and will be performed free of charge while cars built after 31 August 2018 are unaffected,” said Roslan Abdullah, Chief Executive Officer of Proton Edar.

Note that only the Proton Perdana built between 2012 and 2018 are affected, other Proton models use airbags supplied by a different vendor.

Meanwhile, Proton ensures that stringent controls are in place to ensure customer safety, which is a key priority for Proton and apologises for any inconvenience caused.

If you require more information can call PROTON’s Customer Care Hotline, 1-800-888-398 or send an email to customercare@proton.com for any enquiries or assistance.

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